Key Facts

Remote From:

Idaho (USA)

Category: Technical Support Engineer

Full time

Senior (5-10 years)

English

Hard Skills

Microsoft 365 Active Directory Endpoint Management ArduPilot (Autopilot System) Endpoint Security Software Deployment Policy Enforcement

Other Skills

•
Microsoft Windows
•
Customer Service
•
Communication
•
Social Skills

Roles & Responsibilities

5 - 8+ years of Desktop Support, Endpoint Support, or Desktop Engineering experience
Experience supporting enterprise Microsoft Windows environments
Strong knowledge of Microsoft 365 (O365), Active Directory, Microsoft Intune, Windows Autopilot, Endpoint Management
Experience troubleshooting complex desktop, hardware, software, and endpoint issues

Requirements:

Serve as the Tier 3 escalation point for complex desktop and endpoint support issues
Troubleshoot and resolve advanced Windows desktop, Microsoft 365, and endpoint management issues
Provide technical leadership and mentorship to Desktop Support engineers, assisting with escalated incidents and knowledge transfer
Support and administer Microsoft endpoint technologies including Microsoft 365, Active Directory, Intune, Windows Autopilot, and Microsoft Entra ID

Connection

About Connection

As a Global IT Solutions Provider, we connect people with technology that enhances growth, elevates productivity, and empowers innovation. Founded in 1982, Connection delivers valuable IT services and advanced technology solutions to business, government, healthcare, and education markets. Today, we serve our customers through our staff of highly trained Account Managers, our team of on-staff experts, and our efficient procurement websites. Additionally, we deliver global procurement solutions through our network of 500 suppliers in 174 countries. Twice recognized by Forbes as one of “America’s Most Trustworthy Companies,” our goal is to provide customers with the expert guidance, state-of-the-art tools, and exceptional service to solve their technology challenges. Throughout our community, we strive to inspire success and increase the value of IT investments. Our Values Respect: We are united by one common vision. We work together to create a winning culture built upon mutual trust and respect. Excellence: We focus on activities that drive results. We lead by example. We work to achieve excellence in all aspects of our business. We are always looking for better ways to serve our customers. Teamwork: We win together—all success is mutual. We are accountable to our customers, employees, and shareholders. We work as a team to effectively collaborate, and drive innovation. Integrity: We are honest and direct in all of our dealings. Honor above all else!

Company type: Large

Founded: 2018

Company size: 1001 - 5000

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Job description

Overview:

Connection has a fantastic opportunity through our Technical Staffing division for a Senior Endpoint Support (Desktop) Engineer. This is a long-term contract position with benefits.

This role will serve as a senior escalation point for complex endpoint support issues while partnering closely with the Desktop Support team to resolve technical challenges and mentor junior technicians.

Responsibilities:

Serve as the Tier 3 escalation point for complex desktop and endpoint support issues.
Troubleshoot and resolve advanced Windows desktop, Microsoft 365, and endpoint management issues.
Provide technical leadership and mentorship to Desktop Support engineers, assisting with escalated incidents and knowledge transfer.
Support and administer Microsoft endpoint technologies including Microsoft 365, Active Directory, Intune, Windows Autopilot, and Microsoft Entra ID.
Manage endpoint provisioning, configuration, deployment, and lifecycle management.
Assist with endpoint security, device compliance, software deployments, and policy management.
Work collaboratively with infrastructure, security, and application teams to resolve cross-functional issues.
Document technical solutions, standard operating procedures, and best practices.

Qualifications:

5 - 8+ years of Desktop Support, Endpoint Support, or Desktop Engineering experience.
Experience supporting enterprise Microsoft Windows environments.
Strong knowledge of:
- Microsoft 365 (O365)
- Active Directory
- Microsoft Intune
- Windows Autopilot
- Endpoint Management
Experience troubleshooting complex desktop, hardware, software, and endpoint issues.
Excellent customer service, communication, and interpersonal skills.
Experience mentoring or supporting junior technicians and acting as an escalation resource.
Ability to work independently in a remote environment while supporting Central Time business hours.