Key Facts

Remote From:

Costa Rica

Category: Software Engineer

Full time

Mid-level (2-5 years)

English

Hard Skills

Python (Programming Language) Power BI SQL (Programming Language) Intelligent Agent Generative Artificial Intelligence Prompt Engineering Intelligent Automation Internal Documentation

Other Skills

•
Troubleshooting (Problem Solving)
•
Collaboration
•
Problem Solving

Roles & Responsibilities

Bachelor's degree in Computer Science, Information Technology, Software Engineering, Data Analytics, or a related field (or equivalent practical experience)
2–4 years of experience in Technical Support, Application Service Desk, Developer Support, or a similar technology-focused role
Proficiency in Python for scripting, automation, API integrations, troubleshooting, and basic application support
Proficiency in data analysis using Power BI, Excel, SQL, or similar reporting tools

Requirements:

Provide Level 1 technical support for the Developer Portal, including incident handling and service requests
Be a first contact for users, ensuring response and resolution of issues
Troubleshoot and diagnose technical problems related to APIs, integrations, and platform access
Escalate complex issues to Level 2/engineering teams with proper documentation and context

Experian

Information Technology & Services

About Experian

Experian unlocks the power of data to create opportunities for consumers, businesses and society. During life’s big moments – from buying a home or car, to sending a child to college, to growing a business exponentially by connecting it with new customers – we empower consumers and our clients to manage data with confidence so they can maximize every opportunity. We gather, analyse and process data in ways others can’t. We help individuals take financial control and access financial services, businesses make smarter decision and thrive, lenders lend more responsibly, and organizations prevent identity fraud and crime. For more than 125 years, we’ve helped consumers and clients prosper, and economies and communities flourish – and we’re not done. Our 16,000 people in 37 countries believe the possibilities for you, and our world, are growing. We’re investing in new technologies, talented people and innovation so we can help create a better tomorrow. About Experian: Bringing data to life requires creativity, passion, flexibility and expertise. We want you to share in our success. That's why we offer rewards that recognise great performance. Working in a culture of collaboration, achievement and respect we will give you the support and encouragement you need to develop your skills and talents and progress your career. Everyday our people bring enthusiasm, innovation and inspiration to work and if this sounds like you connect with us at Experian. Read more at https://www.experianplc.com/careers/ Please note only shortlisted candidates will be contacted Our diverse workforce is part of the reason for our success. We want everyone to succeed, irrespective of their gender, ethnicity, sexuality, physical ability or age.

Company type: XLarge

Industry: Information Technology & Services

Founded: 2018

Company size: 10001

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Job description

Company Description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries.

Job Description

We are looking for a Support Engineer to provide Level 1 support for our Developer Portal within EDW Enablement. You will manage support requests, troubleshoots technical issues, and ensures seamless developer experience across the platform.

You bring technical support skills. They have a foundational understanding of software development, automation, and data analysis. Additionally, they have hands-on experience building and maintaining Power BI dashboards and reports. These skills support business insights. This role is important for maintaining and enhancing the developer experience. You will report to the Smart Automation Global Director.

Main Responsibilities

Provide Level 1 technical support for the Developer Portal, including incident handling and service requests.
Be a first contact for users, ensuring response and resolution of issues.
Troubleshoot and diagnose technical problems related to APIs, integrations, and platform access.
Escalate complex issues to Level 2/engineering teams with proper documentation and context.
Monitor system alerts and address potential issues.
Maintain support documentation, knowledge base articles, and standard operating procedures.
Collaborate with development and DevX teams to identify recurring issues and recommend improvements.
Support automation programs to improve support processes and reduce manual effort.
Create reports and insights on support trends, performance metrics, and user experience.

Qualifications

Qualifications

Bachelor's degree in Computer Science, Information Technology, Software Engineering, Data Analytics, or a related field (or equivalent practical experience).
2–4 years of experience in Technical Support, Application Service Desk, Developer Support, or a similar technology-focused role.
Proficiency in Python for scripting, automation, API integrations, troubleshooting, and basic application support.
Proficiency in data analysis using Power BI, Excel, SQL, or similar reporting tools.
1+ years of experience with RPA platforms such as Automation Anywhere, UiPath, Power Automate, or similar technologies for supporting and troubleshooting automated workflows.
Knowledge of Agentic AI and Generative AI, including AI agents, LLMs, prompt engineering, RAG, and AI-powered automation concepts.

Additional Information

Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose-driven culture is multi award-winning; World's Best Workplaces™ 2025 (Fortune Global Top 25), Great Place To Work™ in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why. Experian is also proud to be an Equal Opportunity and Affirmative Action employer. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.

This is a fully remote job opportunity. #LI-Remote

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