Forsta Plus (ConfirmIT) Survey Programmer (Remote)

M3 is the global leader in digital solutions in healthcare. We work with a range of sectors including healthcare, life sciences, pharmaceuticals, biotechnology and charities; services provided to these sectors include market research, medical education programs, promotional programs, clinical development, job recruitment and clinic appointment services. M3 has grown by more than 20% year-on-year for the past 15 years, achieving over 1 billion dollars in revenue annually.

Founded in 2000, with start-up investment capital from Sony, M3’s mission is to make use of the internet to increase, as much as possible, the number of people who can live longer and healthier lives, and to reduce, as much as possible, the amount of unnecessary medical costs. Key achievements of M3 Inc. include:

• Named in Fortune’s 2020 ‘Future 50’ list, ahead of Facebook and Amazon
• Ranked in Forbes’ 2020 Global 2000 list of the world’s largest public companies
• M3 is the only company incorporated after the year 2000 to be included in the Nikkei 225 Index
• Listed in Forbes’ ‘Asia’s 200 Best Over a Billion’ in 2019
• In 2020 M3 founded the ‘M3: Stop COVID-19 Fund’ and pledged one billion yen to support COVID-19 related initiatives

M3’s legacy lies in the power of trusted physician platforms. Around the world, M3 organizations leverage these highly engaged digital communities to deliver medical education, job placement, and market research, to improve global patient outcomes.

Due to our continued growth, we are hiring for a Confirmit (Forsta Plus) Survey Programmer at M3 Global Research, an M3 company.

The Confirmit (Forsta Plus) Survey Programmer is responsible for programming market research studies against client materials with a goal to meet and exceed client expectations in terms of integrity of collected data, adherence to agreed timeline and budget. The programmer contributes to improving overall department efficiency by adhering to current best practices as well as might contribute to creation of new best practices. This individual works closely with the other programmers and project managers and may work directly with clients on certain projects.

Responsibilities of the Role

• Programmer maintains full responsibility for online survey development and thoroughly reviews client materials.
• Delivers high quality surveys against client’s materials.
• Works to resolve amendments during quality assurance/client testing phase.
• Strives to exceed the client’s satisfaction when programming:
  • Proactively suggests design improvements to ensure panelist comprehension.
  • Meets programming timelines.
  • Resolves data issues in the timeliest and most complete manner.
  • Works directly with the client on custom solutions.
  • Prepares survey for deployment and sets up link to track progress in field.
  • Works with Data Processing to meet client deliverable requirements, i.e., working on dashboards, specific data requirements etc.
• Contributes to improve processes by working on tasks assigned that increase capabilities, efficiency, skillset, and marketplace competitive advantage.
• Spends time reporting and receiving information to and from their manager and continues to learn the latest technologies in the data collections field.

• Expert Knowledge of Confirmit (Forsta Plus) a must (min 3 years required).
• Market research experience, preferably pharmaceutical (min 2 years required).
• JavaScript, jQuery, HTML programming knowledge.
• Exceptional ability to multi-task and balance multiple projects and priorities.
• Excellent interpersonal communication skills – both verbal and written.
• Ingenuity and the willingness to learn new techniques.
• Commitment to accuracy and integrity, doing it right the first time.
• Strong problem-solving skills, including the ability to “think outside the box”.
• Organized, self-motivated, and self-directed.
• Adherence to set processes and standards.

We kindly ask that you submit your resume in English

Must work UK shift – GMT/BST time zone

*M3 reserves the right to change this job description to meet the business needs of the organization

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