Bilingual Claims Processor

Established in 2021, Independence Pet Holdings is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America.

We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach include our own insurance carrier, insurance brands and partner brands. 

Doubtless Pet Insurance Partnerships – North America is one of North America’s largest pet insurance and services organizations. Our impressive family of brands (Figo, Felix, ASPCA Pet Health Insurance, Pets Plus Us, and AKC Pet Insurance) supports insurance for more than 1,000,000 pets in the U.S. and Canada and provides well-being, safety, resources, and business solutions to the pet industry, including microchip identification and an online pet registry.

Job Summary:

Pets Plus Us is seeking a Bilingual Claims Processor. The Bilingual Claims Processor will be responsible for investigating, evaluating, and processing insurance claims and determining policy coverage for the claimed loss and appropriate compensation amount.

Job Location: Remote – Canada

Compensation: $41,088 CAD

Main Responsibilities:     

• Works closely with veterinary hospitals, and policyholders to evaluate and review a pet’s medical history to determine a baseline of health.
• Reviews policies to make an eligibility determination.
• Creates and issues claims decisions to policyholder.
• May order medical records from providers.
• May communicate with clients and providers during treatment.
• Performs other duties and responsibilities as assigned.

Basic Qualifications: 

• Bilingual (English & French)
• 3+ years in the veterinary field if a licensed technician or 5+ years in the veterinary field if an unlicensed assistant.
• Must be located in Canada.
• High school diploma or GED required.
• Associates Degree or equivalent work experience (one-year relevant experience is equivalent to one-year college).

Preferred Qualifications: 

• Veterinary technician licensure strongly preferred.

All of our jobs come with great benefits including healthcare, parental leave and opportunities for career advancements. Some offerings are dependent upon the location of where you work and can include the following:

• Comprehensive full medical, dental and vision Insurance

• Basic Life Insurance at no cost to the employee

• Company paid short-term and long-term disability

• 12 weeks of 100% paid Parental Leave

• Health Savings Account (HSA)

• Flexible Spending Accounts (FSA)

• Retirement savings plan

• Personal Paid Time Off

• Paid holidays and company-wide Wellness Day off

• Paid time off to volunteer at nonprofit organizations

• Pet friendly office environment

• Commuter Benefits

• Group Pet Insurance

• On the job training and skills development

• Employee Assistance Program (EAP)

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