Exceptional organization and process development skills
Requirements:
Become a trusted advisor for daily client needs
Responsible for identifying upsell opportunities in-flight and post-campaign
Advocate for the Voice of the Customer across the organization
Ensures accurate CRM hygiene with an emphasis on post-IO signature
Job description
Duration: 03 Months Contract
Role Description:
The Account Manager is responsible for delivering best-in-class client experiences when working with The Collective.
The Account Manager will strive to deliver fantastic customer service to drive client satisfaction and renewals.
Acting as the primary day-to-day contact for Collective clients, the Account Manager will work to deliver strategic, data-driven upsell opportunities to clients while also ensuring seamless programming, ensure on time launches and exceptional execution of Annual Plans.
Key responsibilities include, but are not limited to:
Become a trusted advisor for daily client needs by organizing and running status calls, monitoring deadlines for on-time campaign launches and working cross-functionally to identify areas of upsell where relevant to the customer
Responsible for identifying upsell opportunities in-flight and post-campaign to ensure repeat, growing partnership and working in collaboration with Client Partner counterpart to deliver holistic client plans
Advocate for the Voice of the Customer across the organization to build a best-in-class Retail Media Network
Ensures accurate CRM hygiene with an emphasis on post-IO signature to allow for accurate revenue tracking
Collaborates with Client Partner counterpart to advise and create material for T2T/ QBR/ Lunch & Learns
Support and collaborate with merchandizing partners
Customer-centric mindset with a deep understanding of client and category objectives to deliver best in class service
Strong ability to interpret and story tell with data, responsible for wrap reporting delivery, insights and upsell suggestions
Emphasis on cultivating customer loyalty and retention focusing on the client experience during the post-IO partnership
Works in lockstep with Client Partners to ensure the client is receiving holistic best-in-class partnership from planning to execution and campaign wrap in alignment with client KPIs to achieve annual renewal and growth targets
Continuous engagement with the customer, ensuring any business churn risks are identified as early as possible and devise action plans to prevent and/or overcome
Monitor and report on key metrics in flight as relevant to keep customer up to date on the over value of their media investment
Continuously monitor, learn and develop knowledge of retail media landscape
Qualifications:
4-5 years of Account Management Experience
Microsoft office suite with emphasis on Excel.
Ability to analyze data is required
Exceptional organization and process development skills
Strong ability to story tell with data
Demonstrates strong presentation skills with ability to prep and present based on audience including up to VP Level
Excellent verbal and written communication skills for both internal and external clients.
Positive, people orientated and energetic attitude with willingness to learn
Strong collaboration and strategic skill sets based on previous experience
Working knowledge of Salesforce is strongly preferred.
Education:
BS/BA Degree Required
About US Tech Solutions: US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
AI Statement: By applying, you acknowledge that AI-assisted tools may be used during hiring.
