Clinical Field Team Manager - Optometry

Aria Care Partners is the national leader in providing onsite dental, vision, hearing, and podiatry care to over 3500 long-term care and skilled nursing facilities across 25 states. Aria Care Partners believes that our clinicians should be able to focus on providing the best, most comprehensive care for their patients. Our clinicians visit different skilled nursing communities daily, bringing life-affirming care to an underserved population. Our business model, innovation, customer support and teamwork deliver an unparalleled customer experience, resulting in a customer satisfaction rating of over 98%. Executing this strategic philosophy resulted in rapid company growth with revenue increases of 25%-30% annually over the last 4 years, nearly doubling the size of the company. Company values include caring fully for our customers and fellow employees, striving for excellence and continuous improvement, and excelling through the power of teamwork and collaboration. At Aria Care Partners, our mission is to enrich the quality of life for every resident with passion and compassion.

Working at Aria Matters!

The Position
The Clinical Field Team Manager is responsible for supporting clinical field team members by ensuring they are meeting the expectations of their role through ongoing performance management, consistent feedback, and training (both initial and ongoing) of clinical field teams in their assigned market. The Clinical Field Team Manager works with Clinical Support Managers to ensure that customer needs are being met through efficient and customer-focused care.

Essential Duties & Responsibilities

• Ongoing performance management of all direct reports
• Conduct and document disciplinary action as needed, up to and including terminations
• Conduct monthly 1:1’s with field team members
• Ensure timecards are updated and approved
• Approve expenses
• Coordinate and participate in training and onboarding of new field team members
• Conduct ongoing training for existing field team members
• Interview and participate in hiring process for new field team members
• Remain accessible to field team members throughout the day
• Perform other duties as necessary

• High School Diploma or equivalent
• 2-3 years’ experience preferred
• Management experience preferred
• Medical office management preferred

Other Qualifications

• Problem solving—the individual identifies and resolves problems in a timely manner.
• Customer service—the individual manages difficult client/customer situations, responds promptly to customer needs, solicits customer feedback to improve service, responds to requests for service and assistance and meets commitments.
• Planning/organizing—the individual prioritizes and plans work activities and uses time efficiently.
• Quality control/Attention to detail—the individual demonstrates accuracy and thoroughness; monitors own work to ensure quality and applies feedback to improve performance
• The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an
• exhaustive list of all responsibilities, duties and skills required for the position.
• Adaptability—the individual adapts to changes in the work environment, manages competing demands, and can deal with frequent change, delays, or unexpected events.
• Dependability—the individual is consistently at work and on time, follows instructions, responds to management direction, and solicits feedback to improve performance.
• Able to work in team environment.
• Ability to lift 15-20 lbs.

Benefits

We offer a comprehensive benefit package for you and your family, including:

• PTO and Paid Holidays for FT Employees
• 401k Retirement Plan with a Company Match
• Insurance programs including medical, dental, vision, company match for your HSA, FSA, company-paid EAP, and life and disability insurance, and more.

Physical Efforts & Working Conditions
Work is performed in a normal office setting with minimal exposure to health or safety hazards Substantial time is spent working on a computer.

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