Pay Rate: $45/hr on W2 All Inclusive OR $55/hr on C2C
Role Summary
We are seeking an experienced Lead Developer - Genesys Cloud Contact Center to design, develop, integrate, and enhance customer engagement solutions on Genesys Cloud CX. This hands-on engineering role focuses on customer journey orchestration, omnichannel engagement, API integrations, automation, AI-enabled capabilities, and platform innovation while supporting global contact center implementations and regional compliance requirements.
Key Responsibilities
- Design and develop Genesys Cloud CX solutions including Architect Flows, Secure Flows, Bot Flows, Digital Bot Flows, Data Actions, and Workflows.
- Configure and optimize routing strategies, queues, permissions, and customer journeys across voice and digital channels.
- Develop integrations using Genesys Cloud APIs and enterprise platforms including Salesforce, Microsoft Dynamics 365, ServiceNow, identity providers, and middleware solutions.
- Support AI-enabled capabilities including Bots, Conversational AI, Agent Copilot, Knowledge Optimization, and Predictive Routing.
- Evaluate emerging Genesys Cloud capabilities, AI-powered features, Early Access/Beta releases, and platform innovations.
- Assess AppFoundry, partner, and custom-built solutions based on functionality, cost, scalability, supportability, and business value.
- Design solutions that comply with regional regulatory, privacy, security, and compliance requirements.
- Support release management, platform governance, and configuration promotion across environments.
- Provide technical leadership, mentor engineers, and collaborate across global teams and regions.
Required Skills & Experience
- 7+ years of contact center technology experience.
- Strong hands-on experience with Genesys Cloud CX.
- Expertise in Architect, Bot Flows, IVR/Self-Service, Routing, Data Actions, Workflow Automation, and Omnichannel Engagement.
- Experience with Genesys Cloud APIs, REST APIs, JSON, OAuth, and event-driven integrations.
- Experience integrating Salesforce, Microsoft Dynamics 365, ServiceNow, CRM platforms, and enterprise applications.
- Strong understanding of contact center architecture, SIP telephony, PSTN, BYOC Cloud, carrier integrations, voice technologies, and digital engagement.
- Experience supporting global contact center environments and regional compliance requirements.
- Exposure to Amazon Connect or multi-platform cloud contact center environments is desirable.
Preferred Qualifications
- Genesys Cloud CX Certifications.
- Experience delivering global Genesys Cloud CX implementations, migrations, or modernization initiatives.
- Experience with AI-enabled customer engagement solutions and AppFoundry ecosystem technologies.
- Experience participating in Genesys Cloud Early Access, Beta, or Preview programs.
- Familiarity with Genesys Cloud Analytics and reporting.
Notes:- All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.
Benefits: Danta offers a compensation package to all W2 employees that are competitive in the industry. It consists of competitive pay, the option to elect healthcare insurance (Dental, Medical, Vision), Major holidays and Paid sick leave as per state law.
The rate/ Salary range is dependent on numerous factors including Qualification, Experience and Location.
