Senior Client Experience Manager

Come Build the Future of Patient & HCP Engagement 

Title: Senior Client Experience Manager 

Team: Phreesia Network Solutions 

Location: Hybrid-style in New York City / commutable area 

In-person expectation: Client and/or team meetings 1-3 times per week on average 

Travel: Regular NYC metro travel for client visits or team meetings, with occasional travel outside the region (~25–30% overall) 

Why This Role Exists 

You’re not just growing revenue — you’re shaping how the world’s most impactful healthcare brands show up at the point of care. We’re looking for a Senior Client Experience Manager who thinks of themselves as a strategic partner, not a transactional salesperson. In this role, you’ll own a portfolio of pharmaceutical and agency accounts- identifying revenue opportunities, moving deals forward, and nurturing the long-term partnerships that keep clients coming back.  

You don’t need a traditional sales background — if you’ve built your career developing client relationships in digital media or agency life and you’re ready to grow business with more ownership and visibility, and be compensated more favorably for it, this is your next move. 

What You’ll Spend Your Time Doing :

• Develop and grow new or existing business: Become an SME for your assigned accounts- brands, pipelines, org changes, key contacts- to identify the right opportunities at the right time, bringing your pharmaceutical media knowledge to every first conversation so you show up as a trusted partner.

• Own the Full Deal Cycle: Move deals from capabilities presentations and proposals through revisions, sell-in, and contracting. You’ll respond to RFPs by developing tailored proposals in close collaboration with internal analytics, creative, strategy, and research teams. 

• Be a Trusted Strategic Partner: Serve as the primary point of contact for your accounts, from answering questions, sharing insights, to presenting monthly campaign performance in partnership with internal teams. You will help demonstrate value, support renewals, and keep client relationships active between deals while maintaining accurate Salesforce records and pipeline hygiene, so the team has a clear view of revenue and progress. 

• Get “out of the office” for fun entertainment with clients: Client relationships here go beyond the conference room- think bagel drops, concerts, sporting event, perfume making and all kind of fun creative activities in between. Since spending time in person with your clients is core to your role, you'll spend time face-to-face with media and pharmaceutical clients across the NYC area 1–3 times per week on average, plus occasional national travel. 

• Contribute to a collaborative team culture: Deliver compelling presentations and product demos that make clients say, “Yes — this is exactly what we need.” Serve as the client’s advocate internally, carrying their priorities into every cross-functional conversation. 

What Makes You a Great Fit  

You don’t need to check every box — but this role will feel energizing if you: 

• Know the pharmaceutical media world or have healthcare media experience: Point of Care, Programmatic, DTC, HCP, OTC, or OOH experience highly valued  

• Are a confident, direct communicator who builds trust quickly with senior stakeholders and junior contacts alike  

• Are a self-starter who manages your own time, agenda and doesn’t need a push to follow up  

• Are collaborative by nature, you share what’s working, ask for help when needed and lean on cross-functional teams and make the people around you better  

• Are energized by in-person relationship-building, you make the room more engaging 

We Do Have A Few Requirements To Check 

• Bachelor’s degree with 6+ years of account or client-facing experience in digital media, creative or media agencies, healthcare publishing, or digital advertising 

• Healthcare experience required; pharmaceutical agency or media background strongly preferred 

• Deep familiarity with how agencies work—the internal dynamics, the team structure, the pace, and the ability to use that knowledge to build stronger partnerships 

• Fluency in digital media vernacular from measurement, brand performance, campaign insights, to the ability to turn data into client-ready recommendations that land 

• Strong PowerPoint skills and the confidence presenting to all levels of a client organization, from day-to-day buyers to senior leadership 

Where You’ll Work 

This is a hybrid role based in the New York City area, with your home office as your primary base. At the same time, this is a role built around in-person connection. You’ll regularly spend time with clients and/or teammates 1–3 times per week on average, with occasional national travel, because being face-to-face is a meaningful part of how this team builds trust, deepens relationships, and moves business forward 

Compensation & Rewards  

Base salary: $180,000-195,000 (depending on experience) inclusive of base salary and variable incentive.

A comprehensive Total Rewards package designed to support your whole life — not just your work.