Role overview

Qualifications

Bachelor's degree or higher
2-3 years of customer service, e-commerce, or related work experience
Fluent in Mandarin and English
Strong verbal, written, and interpersonal communication skills

Responsibilities

Provide support for daily operational issues through phone, email, and/or chat for large merchants in Greater China
Work closely with key stakeholders to help sellers grow their business
Act as the main contact for Greater China customers and communicate efficiently in Chinese and English
Maintain good relationships with customer management teams

Key facts

Remote from: Malaysia
Full time
Customer Support
English

Hard skills

E-Commerce Speech Fluency

Other skills

Problem Solving
Communication
Teamwork
Microsoft Office
Social Skills

About the company

eBay

E-commerce & Online Marketplaces

At eBay, we create pathways to connect millions of sellers and buyers in more than 190 markets around the world. Our technology empowers our customers, providing everyone the opportunity to grow and thrive — no matter who they are or where they are in the world. And the ripple effect of our work creates waves of change for our customers, our company, our communities and our planet.

Company details

Company typeLarge

IndustryE-commerce & Online Marketplaces

Company size10001

Links

Website LinkedIn See all jobs

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Job description

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

职位概要

商业队友（MSO Reactive）通过电话、电子邮件和/或聊天，为大中华区大型商家、高价值/潜在卖家提供日常运营问题的支持
与相关的关键利益相关者（如BU， Trust团队）紧密合作，帮助卖家的业务增长，提供及时的解决方案。
与客户管理团队保持良好的合作关系。
您将成为大中华区客户的主要联络人，并通过电子邮件、电话和/或聊天以高效和有效的方式积极沟通或回应客户的中文/英文询问。
任职资格

本科及以上学历。
2-3年客户服务、电子商务或相关工作经验
流利的普通话和英语，如有需要，用当地语言（书面和口头）与卖家交流
能够阅读广东话，当需要审查易趣香港网页。
优秀的口头、书面及人际沟通能力
熟练使用办公工具
有很强的团队合作精神，能在团队环境中工作

Disclaimer: Please note that by applying to this role, you are agreeing to be considered for multiple positions. This is a general description of the qualifications and skills required for positions of this type of role.

Please see the Talent Privacy Notice for information regarding how eBay handles your personal data collected when you use the eBay Careers website or apply for a job with eBay.

eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at talent@ebay.com. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.

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