Role overview

Qualifications

Fluency in Norwegian and English, both written and spoken
Experience in customer service or a gaming-related support role
Strong enthusiasm for online gaming and familiarity with various gaming platforms
Excellent communication abilities with a friendly and engaging demeanor

Responsibilities

Engage with Norwegian-speaking customers through live chat, delivering swift and professional support
Address customer inquiries relating to gaming accounts, promotions, and gameplay issues effectively
Provide information about new game launches, features, and ongoing promotional campaigns
Document customer interactions accurately in the CRM system to ensure follow-up and traceability

Key facts

Remote from: Greece, Norway
Full time
English

Hard skills

LiveChat

Other skills

Customer Service
Problem Solving
Analytical Skills
Communication
Physical Flexibility
Teamwork

About the company

Patrique Mercier Recruitment

Human Resources, Staffing & Recruiting

Patrique Mercier Recruitment is the leading agency for candidates seeking jobs in their native language, in other countries. We specialize in the following industries: social media, gaming, healthcare, retail & e-retail, travel, automotive, financial, insurance, energy, and telecommunications. Our recruitment process ensures that we match the best candidates with the right employers. Contact us to learn more about how we can help you find your dream job abroad."

Company details

Company typeSmall startup

IndustryHuman Resources, Staffing & Recruiting

Company size2 - 10

Links

Website LinkedIn See all jobs

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Job description

Patrique Mercier Recruitment FR is excited to introduce an opportunity for a Norwegian Speaking Live Chat Gaming Advisor. This position is perfect for those who have a passion for gaming and excel at providing high-quality customer service in a lively and interactive setting.

Responsibilities

Engage with Norwegian-speaking customers through live chat, delivering swift and professional support.
Address customer inquiries relating to gaming accounts, promotions, and gameplay issues effectively.
Provide information about new game launches, features, and ongoing promotional campaigns.
Document customer interactions accurately in the CRM system to ensure follow-up and traceability.
Collaborate with team members to enhance service quality and customer satisfaction.
Collect and analyze customer feedback to assist in improving service delivery.
Stay updated on gaming trends and company offerings to provide informed customer support.

Requirements

Fluency in Norwegian and English, both written and spoken.
Experience in customer service or a gaming-related support role is advantageous.
A strong enthusiasm for online gaming and familiarity with various gaming platforms.
Excellent communication abilities with a friendly and engaging demeanor.
Proficient in using live chat software and competent with CRM tools.
Strong analytical and problem-solving skills, with the ability to work effectively in a fast-paced environment.
Flexibility to work shifts, including evenings and weekends as needed.

Benefits

Competitive Monthly Salary
Monthly Performance Bonus
Fully Paid Training
Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
Health Insurance
Private Health Insurance
2 Extra Salaries Per Year
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