Essential Functions   

Our Trinity Health Culture: Knows, understands, incorporates & demonstrates our Trinity Health Mission, Values, Vision, Actions & Promise in behaviors, practices & decisions. 

Work Focus:  

Researches, collects & analyzes information. Identifies opportunities, develops solutions, & leads through resolution.  

Collaborates on performance improvement activities as indicated by outcomes in program efficiency & patient experience. 

Responsible for distribution of analytical reports.   

Process Focus:  

Utilizes multiple system applications to perform analysis, create reports & develop educational materials. 

Incorporates basic knowledge of Trinity Health policies, practices & processes to ensure quality, confidentiality & safety are prioritized.  

Demonstrates knowledge of departmental processes & procedures & ability to readily acquire new knowledge. 

Data Management & Analysis:  

Research & compiles information to support ad-hoc operational projects & initiatives.  

Synthesizes & analyzes data & provides detailed summaries including graphical data presentations illustrating trends & recommending practical options or solutions while considering the impact on business strategy & supporting leadership decision making. 

Leverages program & operational data & measurements to define & demonstrate progress, ROI & impacts.  

Maintains a Working Knowledge of applicable federal, state & local laws / regulations, Trinity Health Integrity & Compliance Program & Code of Conduct, as well as other policies, procedures & guidelines in order to ensure adherence in a manner that reflects honest, ethical & professional behavior & safe work practices.  

Functional Role (not inclusive of titles or advancement career progression) 

The Analyst, Vendor Resource Support plays a critical role across the full lifecycle of vendor management, supporting RFP processes, overseeing implementations, ensuring vendor performance, and driving contract adherence. Acting as a tactical expert and liaison, ensures internal alignment, stakeholder coordination, and quality service delivery from third-party partners. 

Request for Proposal (RFP) Coordination & Vendor Selection 

• Collaborate with Supply Chain, Centers of Excellence (COEs), and business leaders to represent HR Shared Services in the RFP process. 

• Create scorecards, conduct cost assessments, compare vendor capabilities, and perform gap analyses to guide strategic vendor selection. 

• Support decision-making by offering tactical expertise and clear comparisons of tradeoffs. 

Implementation Leadership 

• Serve as the primary liaison between HR Shared Services, COEs, TIS, the Contact Center, and vendor implementation teams. 

• Facilitate successful deployment of new tools and services, ensuring all impacted stakeholders are trained, informed, and equipped. 

• Develop end-user communications and training materials; support localized stakeholder engagement across the organization. 

Post-Implementation Support 

• Monitor and track escalations related to vendor performance and system functionality. 

• Coordinate exception handling with COEs and vendors for out-of-policy or unique cases. 

• Connect cross-functional components (e.g., payroll, finance, benefits) where implementations have broader system or fiduciary implications. 

Vendor Performance & Relationship Management 

• Continuously monitor vendor adherence to Service Level Agreements (SLAs). 

• Investigate escalations and coordinate with internal teams or vendors to resolve issues promptly. 

• Maintain ongoing relationships with vendor partners, attend regular meetings, escalate concerns, and ensure proactive follow-up. 

• Act as the internal advocate for service quality and colleague experience in all vendor interactions. 

Contract Assurance & Compliance 

• Monitor compliance with contract terms and escalate to Supply Chain and COEs when obligations are not met. 

• Ensure vendors are held accountable to agreed-upon responsibilities, timelines, and service expectations. 

Technical & Product Awareness 

• Stay current on product capabilities, system features, and upcoming releases or enhancements. 

• Ensure full utilization of vendor tools and functionality by coordinating new feature implementations and advocating best-use strategies. 

• Maintain technical understanding of vendor systems as they relate to HR Shared Services processes and colleague experience. 

Data Analytics, Financial Tracking & Performance Measurement 

• Identifies drivers of cost fluctuations such as volume changes, service-level penalties, or out-of-scope work charges. 

• Reviews vendor invoices for accuracy, contract alignment, and proper service categorization. 

• Performs ROI assessments of vendor-delivered services, technologies, and enhancements. 

• Partners with PDO, Vendor Management, Finance, and HRSS leaders identify elimination of redundant processes, centralization opportunities, or automation solutions that reduce labor or vendor costs. 

• Tracks financial impacts tied to service-level performance (SLA bonuses/credits). 

• Track and analyze vendor performance data, including SLA attainment, resolution times, and colleague satisfaction metrics. 

• Recommends mitigation actions such as process adjustments, reallocation of work, or renegotiation of billing structures. 

• Translates financial insights into accountable recommendations aligned with performance, service delivery, and strategic outcomes. 

• Partner with COEs and HR Shared Services to develop dashboards and reporting tools that visualize vendor impact on service delivery, compliance, and cost efficiency. 

• Provides scenario planning and risk modeling to support decision-making. 

• Use insights from data to support business reviews, continuous improvement efforts, and strategic decision-making regarding vendor partnerships. 

• Conduct financial assessments, SLA maintenance, and billing reconciliation from the vendor’s perspective. 

• Ensure vendors maintain agreed-upon outcomes, including customer support and escalation handling. 

• Monitor troubleshooting calls to ensure colleagues are fairly represented. 

• Review website upkeep and agreed-upon costs. 

• Manage the addition of new services, scope evaluation, and mini-implementations for new ministries.