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Italian Language Interpreter

Role overview

Qualifications

  • High School degree or equivalent
  • Fluency in English and Italian (C2, C1, B2, Native)
  • Advanced skills in cultural dynamics
  • Excellent listening, retention, and note-taking skills

Responsibilities

  • Render correct concepts and meanings between Italian and English
  • Provide renditions of messages including every detail of the conversation
  • Employ good customer service and clear communication skills
  • Manage the flow of the call and follow client instructions

Key facts

  • Remote from: India
  • Full time
  • English, Italian

Hard skills

Other skills

  • Active Listening
  • Customer Service
  • Communication
  • Professionalism

About the company

DATAMARK, Inc. logo

DATAMARK, Inc.

Outsourcing & Offshoring

DATAMARK Inc., a provider of omni-channel contact centers and business process outsourcing (BPO) services since 1989, employs more than 3,119 at our facilities in the United States, Mexico and India. Our Fortune 500 and enterprise clients trust us to be an extension of their brand. DATAMARK contact center agents are proud to represent many of the most well-known companies and brands across the globe. We deliver unparalleled customer service in our omnichannel contact centers, ranging from SMS text to video chat and everything in between that your customers expect the world’s leading brands to have equipped. Our long-term client partnerships include customer care for leading international companies across a wide array of industries, including BFSI, interpretation & translation services, transportation, healthcare, and consumer electronics. Learn how DATAMARK combines outstanding omnichannel customer care, brand promotion, and continuous process improvement to deliver an unparalleled customer experience. Visit us at www.DATAMARK.net.

Company details

IndustryOutsourcing & Offshoring
Company size1001 - 5000

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Job description

DATAMARK, Inc. is seeking a dedicated and skilled Italian Interpreter to facilitate communication between Italian-speaking clients and English-speaking service providers. The role necessitates exceptional language proficiency and an understanding of cultural nuances that may impact effective communication.

Key Responsibilities for Italian Language Interpreter -

    • Renders correct concepts and meanings between Italian and English following complexity for Italian Language Interpreter, clarity, tone, and style from one language to another, upholding the correct rules for grammar and syntax in both languages.
    • Provide strict renditions of the messages including every detail of the conversation and be prepared for challenging calls at any time.
    • Employs good customer service and communication skills, clear enunciation, pronunciation, pleasant and professional voice as well as polite forms of expression for Italian Language Interpreter
    • Follows instructions for clients, manages the flow of the call, and avoids taking over the call, as well as avoids interaction with the limited English speaker person without the client's permission.
    • Remains calm during calls in the event that one of the primary speakers is incoherent or upset, especially in emergency situations as Italian Language Interpreter
    • Remains punctual and available during scheduled work hours.
    • Ensures access to the internet for work-related electronic communication.
    • All other duties as assigned as Italian Language Interpreter

Requirements

Requirements for Italian Language Interpreter

    • High Schools degree or equivalent.
    • Fluency in English and Italian Language Interpreter- C2, C1, B2, Native (OCI Required)
    • Advanced skills in the cultural dynamics (cultural implication and idiomatic expression) of Italian Language
    • Excellent listening, retention, and note-taking skills to maintain a high level of accuracy.

Benefits

Working days: 5 days (2 rotational week off)

Job Type: Full-time (Work From Home)

Other allowance: Overtime pay, Mediclaim (Covers the Employee, Parents, Spouse & 2 kids from the first day of employment) & other Incentives based on performance

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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