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Sr. Unified Communications Engineer

Quantum Strides LLC

Role overview

Qualifications

  • At least five years of experience with IT systems and technology in a telecom environment
  • Knowledge and experience with configuration and maintenance of gateways, routers, switches, firewall, DNS, DHCP
  • Experience with VoIP systems (SIP, H.323 protocols)
  • Understanding of TDM, Dialogic, and VoIP carrier trunking

Responsibilities

  • Provides support in the translation of business requirements into Unified Communications requirements
  • Designs supporting cable/wiring infrastructure for construction projects
  • Provide oversight to IVR, and Contact/Call Center support
  • Develop recommendations and supporting metrics for Unified Communications enhancements

Key facts

Hard skills

Other skills

  • Program Management
  • Communication
  • Presentations

About the company

Quantum Strides LLC logo

Quantum Strides LLC

Computer Software / SaaS

Quantum Strides is an IBM Sustainability Software Business Partner specializing in solutions for Real Estate & Asset management, Capital Projects, Space & Move management, Operations & Maintenance and Sustainability. We are innovators and problem-solvers at heart. Using technology to tackle complex challenges and to deliver efficiencies for our customers is the bedrock of our culture and what we do best.Headquartered in the Washington DC metro area and consisting of a highly skilled workforce in the United States, we are a reliable partner for several Fortune 500 customers and Government entities. Additionally, our state-of-the-art development and test teams in India and talent pool in Canada, places us in a unique position to serve our clients across diverse geographical regions.Quantum Strides is considered an IBM TRIRIGA expert and has nearly a decade of experience in implementing, upgrading, and supporting the IBM TRIRIGA Application & Platform. Furthermore, we provide a highly skilled Maximo workforce to support IBM Maximo implementations and upgrades. Additionally, as an IBM Envizi partner, we help organizations with scope 1, 2 and 3 ESG reporting. Quantum Strides is also a ServiceNow (SNOW) partner specializing in IT Service Management (ITSM), IT Asset Management (ITAM) and has expertise in integrating SNOW to IBM technologies to provide customers with the best of both worlds.

Company details

Company typeSME
IndustryComputer Software / SaaS
Company size51 - 200

Links

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Job description

Job Location: Fairfax, Virginia, United States (Onsite/Offsite)

At least five (5) years of experience with IT systems and technology in a telecom environment which includes both Legacy switching and the Unified Communications technologies. 

Knowledge and experience with configuration and maintenance of: gateways, routers, switches, firewall, DNS, DHCP, network servers platforms, TDM, Dialogic, VoIP systems (SIP, H.323 protocols, dial peers, and VoIP carrier trunking). 

Sample Duties: 

  • Provides support in the translation of business requirements into Unified Communications (e.g., LAN, CAN, WAN, voice and video) requirements, designs and orders. 
  • Designs supporting cable/wiring infrastructure for construction projects that includes voice, data, video and wireless. 
  • Provide oversight to IVR, and Contact/Call Center support. 
  • Provide in‐depth engineering analysis of Unified Communications alternatives for government public safety agencies in support of strategic modernization efforts and Unified Communications enhancement design for medium and large scale telecommunication infrastructures to include 9-1-1. 
  • Develop recommendations and supporting metrics. 
  • Provide overall program management services including making presentations to national, state and local officials.

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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