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Service Desk Analyst (WFH)

Role overview

Qualifications

  • Technical Support and Troubleshooting skills
  • Analytical Skills
  • Customer Support and Customer Service skills
  • Strong problem-solving abilities

Responsibilities

  • Providing technical support
  • Troubleshooting
  • Customer service on a day-to-day basis

Key facts

Hard skills

Other skills

  • Troubleshooting (Problem Solving)
  • Customer Service
  • Analytical Skills
  • Problem Solving
  • Communication
  • Social Skills
  • Calmness Under Pressure

About the company

Pro Talent HR logo

Pro Talent HR

Human Resources Services

At Pro Talent HR, we specialize in empowering businesses with comprehensive HR solutions tailored to drive growth and success. From talent acquisition and employee development to payroll management and compliance, our expert team partners with organizations to streamline their HR processes and enhance their workforce strategies. We're dedicated to helping companies of all sizes optimize their human capital, ensuring that they not only meet but exceed their business objectives.

Company details

Company typeSME
IndustryHuman Resources Services
Company size51 - 200

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Job description

At Pro Talent HR, we specialize in empowering businesses with comprehensive HR solutions tailored to drive growth and success. From talent acquisition and employee development to payroll management and compliance, our expert team partners with organizations to streamline their HR processes and enhance their workforce strategies. We're dedicated to helping companies of all sizes optimize their human capital, ensuring that they not only meet but exceed their business objectives.


Role Description

This is a full-time remote role for a Service Desk Analyst at Pro Talent. 

The Service Desk Analyst will be responsible for providing technical support, troubleshooting, and customer service on a day-to-day basis.

Qualifications

  • Technical Support and Troubleshooting skills
  • Analytical Skills
  • Customer Support and Customer Service skills
  • Strong problem-solving abilities
  • Excellent communication and interpersonal skills
  • Ability to work well under pressure
  • Previous experience in a similar role is a plus
  • Relevant certification in IT or related field

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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