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Operations Consultant

Role overview

Qualifications

  • 10+ years of relevant experience in retail, supply chain, operations, consulting, or data-driven project management
  • Leadership and management experience required of multi-location teams
  • Demonstrated ability to manage large onboarding programs to train and onboard high performing employees
  • Degree in Business, Operations, Supply Chain, Management, Science, Technology, Engineering, Math, or a related field

Responsibilities

  • Support your territory team of local general managers in their daily efforts to ensure proper direction for managing day-to-day operations
  • Coach and develop team members in your sites to continue improving while preparing them for new roles and responsibilities
  • Track daily/weekly/monthly/quarterly/annual metrics to measure success and develop strategies to improve customer experience
  • Acquire top talent through direct involvement in the interview, hiring, and onboarding process

Key facts

Other skills

  • Leadership
  • Analytical Skills
  • Team Building
  • Communication
  • Problem Solving
  • Detail Oriented

About the company

Orchata logo

Orchata

Food Delivery & Ghost Kitchens

Orchata is a Tech company funded by Y Combinator (YC S20). We are focused on a mission to help independent business owners in LATAM during the process of growing their business and competing with major corporate chains. How? by empowering them with technology and key market insights that will boost their capability of customer service, effective sales and daily ops.

Company details

Company typeSME
IndustryFood Delivery & Ghost Kitchens
Company size11 - 50

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Job description

Job Description

Overview

The District Manager role is an intense and fast-paced role that requires drive, grit, positivity, and enthusiasm for the challenge.  In this role, you will lead a team of General Managers. Ultimately, the success of the territory rests on your shoulders and is determined by your ability to execute and effectively lead a team that is hyper-focused on delivering a perfect experience for our customers. 

Responsibilities
  • Support your territory team of local general managers in their daily efforts to ensure that we have the proper direction for managing day-to-day operations
  • Coach and develop team members in your sites to continue to improve while preparing them to take on new roles and responsibilities
  • Develop a deep bench of talent by focusing on performance management and succession planning
  • Track daily/weekly/monthly/quarterly/annual metrics to measure success and develop strategies to improve the experience that we deliver to our customers
  • Develop and oversee upward reporting to ensure HQ leadership is connected to the field
  • Serve as the liaison between department rollout, local territory execution and other department leadership partners
  • Acquire top talent through direct involvement in the interview, hiring, and on-boarding process
  • Ensure your sites are operating at appropriate staffing levels and anticipate needs
  • Assist in the launch of new sites within your territory
  • Regionally-based leader dedicated to their territory

Qualifications
  • 10+ years of relevant experience in retail, supply chain, operations, consulting, or data-driven project management
  • Leadership and management experience required of multi-location teams
  • Demonstrated ability to manage large onboarding programs to train and onboard high performing employees
  • Degree in Business, Operations, Supply Chain, Management, Science, Technology, Engineering, Math, or a related field
  • Adept at analytical work and the ability to motivate others in a deadline-driven environment
  • Demonstrated ability to solve complex problems under pressure
  • Analytical and critical thinking ability
  • Strong communication and organization skills
  • Able to balance attention to detail with swift execution

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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