Role overview

Qualifications

Bachelors or masters degree in Business Administration or related fields
Minimum 1 year of experience in customer service or sales support-related roles
Ability to prioritize work properly in order to reach objectives and service agreement level
Strong communication skills with proficiency in Thai and English

Responsibilities

Execute sales operations under the customer success team
Collecting documents from merchants
Processing merchant activation activity
Responding to merchants inquiries promptly and positively via communication channels

Key facts

Remote from: Thailand
Full time
Junior (1-2 years)
Customer Success Manager (CSM)
English

Hard skills

Google Workspace Project Management

Other skills

Customer Service
Microsoft Office
Communication
Time Management

About the company

KateWorthington

Staffing & Recruiting

With over 15 years of experience in the recruitment industry, Kate Worthington has served a diverse range of companies including public listed corporates, start-ups, and non-profit organizations. The goal is to connect the dots between corporations and the scarcity of talented professionals in specific markets.As a recruitment company that values data and insights, Kate Worthington aims to consistently bring together clients and candidates to help them realize their aspirations. With a passionate, motivated, and adaptive approach, Kate Worthington has established itself as a remarkable recruitment company in this evolving industry.

Company details

Company typeSmall startup

IndustryStaffing & Recruiting

Company size2 - 10

Links

Website LinkedIn See all jobs

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Job description

Hiring Position: Customer Success Admin Associate

Working Condition: Hybrid

Location: Bangkok, Thailand _______________________________________________________________________________________ Our client is a regional technology payment service provider with a home in Bangkok, that is on a mission to build the world's simplest way to checkout, driving e-commerce shopper experience and empowering merchants to achieve the highest sales conversion rates

Responsibilities:

Execute sales operations under the customer success team including:
Collecting documents from merchants
Processing merchant activation activity
Managing and updating working files
Responding to merchants inquiries promptly and positively via communication channels to ensure service agreement level (SLA) is met. This position may require chat support outside of regular business hours, including weekends.
Streamline the merchant verification process to assist merchants in receiving timely service
Amplify consolidated merchant feedback and escalate to relevant teams to develop solutions

Qualifications

Bachelors or masters degree in Business Administration or related fields
Minimum 1 year of experience in customer service or sales support-related roles
Ability to prioritize work properly in order to reach objectives and service agreement level
Possess an eagerness to tackle uncharted projects or tasks
Proficient in Microsoft Office and Google Workspace
Strong communication skills with proficiency in Thai and English