Spa Front Desk Agent

• 30+ days ago

TCM Group - Tourism Concession Management

Role overview

Responsibilities

Meet and greet guests upon arrival to the Spa
Ensure that guests are comfortably seated and offered a beverage
Ensure that the liability forms are filled out properly and complete
Liaise with therapist regarding services
Ensure that therapists are made aware of appointments and waiting guests
Answer telephone
Provide clients with information about services and the availability of services at Renova spa
Liaise with Spa attendant daily to ensure that cabinets and amenities are properly stocked and available
Supervise spa attendant regarding the cleanliness of Spa
Booking appointments, handling of retail sales and stocking supplies appropriately
Ensuring that the reception area is always clean and prepared to address clients
Responds to customers requests and needs with a service attitude
Participate and attend all staff meetings as required
Any other assigned duties as directed by the Spa Manager or Supervisor

Key facts

Remote from: Jamaica
Freelance
Front Desk Officer / Receptionist
English

Hard skills

Organizational Structure

Other skills

Customer Service
Retail Sales
Communication
Teamwork
Problem Solving

About the company

TCM Group - Tourism Concession Management

Travel & Tourism

TCM Group is one of the Caribbean’s leading tourism concessions with presence in currently 14 countries worldwide spanning America, Africa, Europe and Asia with over 100 locations, featuring seven brands and a broad portfolio of services. ScubaCaribe • Renova Spa • Isla Catalina Diving • Samsara • Bazaar & Co. • SunClick Photography • Anse Marcel Marina. With over 25 years of experience in the tourism industry, TCM Group caters to guests of coveted four and five star hotels and resorts, striving to deliver excellence in service through their more than 1,900 employees, committed to quality, safety and environment. Contact us at info@tcm-int.com, and visit www.renovaspa.com or www.scubacaribe.com!

Company details

Company typeLarge

IndustryTravel & Tourism

Company size1001 - 5000

Links

Website LinkedIn See all jobs

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Job description

Meet and greet guest upon arrival to the Spa
Ensure that guests are comfortably seated and offered a beverage.
Ensure that the liability forms are filled out properly and complete.
Liaise with therapist regarding services.
Ensure that therapists are made aware of appointments and waiting guests.
Answer telephone.
Provide clients with information about services and the availability of services at Renova spa.
Liaise with Spa attendant daily to ensure that cabinets and amenities are properly stocked and available.
Supervise spa attendant regarding the cleanliness of Spa.
Booking appointments, handling of retail sales and stocking supplies appropriately.
Ensuring that the reception area is always clean and prepared to address clients.
Responds to customers requests and needs with a service attitude.
Participate and attend all staff meetings as required.
Any other assigned duties as directed by the Spa Manager or Supervisor.

About the company

TCM Group - Tourism Concession Management

Travel & Tourism

Company details

Company typeLarge

IndustryTravel & Tourism

Company size1001 - 5000

Links

Website LinkedIn See all jobs

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