Head of Community

Love being the face and ambassador of all things related to NFTs and blockchain technology? Excited to build community and engage in sincere interactions with users? We're looking for you!

Epik is hiring a dynamic, customer-centric Community Executive with exceptional interpersonal skills to join our team that is expanding rapidly. Working alongside our Community Managers, you will be a key member of the Community team where you will be the point of contact for our external and internal community members. This role will contribute enormously to the success of the Community Team and is an excellent opportunity to join the exciting industry of NFTs, Crypto and the Metaverse!

It’s an exciting time to join Epik!


What you'll be doing:

• Work in close collaboration with various teams, create and execute customer journeys from offsite to onsite.

• Engage actively with the audience, communicating the company’s brand in a positive, authentic way that will attract today’s modern, hyper-connected users. We typically use Telegram and Twitter to engage, and will be expanding to Discord.

• Respond to users using various digital channels and troubleshoot issues.

• Proactively collaborate with relevant parties (both external and internal, including influencers) to deliver new initiatives for the community.

• Foster, grow, and manage our community outreach, developing the ground floor relationships with our users to create fans for life.

• Cultivate and maintain relationships within the communities online.

• Partner with Digital Marketing and Social Media specialists to maximize social media reach and influence with our community members.

• Regularly report to the wider organization on current community trends, sentiment, and channel performance; use data to inform recommendations for ongoing community outreach initiatives, messaging, and promotions to both existing and prospective customers.

• Act on behalf of our users and bring their voice into product team discussions and meetings; ensure user sentiment, desires, and needs are understood and met through ongoing promotional support and the development of our products.

Requirements

• At least 2 years of Customer Support or Community Management experience.

• A deep passion for NFTs, Blockchain and Cryptocurrency is a must!

• Confidence to speak during live events on platforms such as Twitter Space, YouTube Live

• Have created and executed community-focused marketing campaigns specifically designed to foster, grow and promote the loyalty and passion of your project’s community.

• Proficient in English with excellent verbal and written communication skills.

• Ability to easily transition from high-level thinking to detailed creative execution and the ability to dive into the details.

• Proven advanced time management skills, with the ability to work well under pressure, and are proficient at developing workflows to remain efficient at tasks while still following standard processes and procedures.

• Outspoken, goal orientated and highly driven individual to develop new ideas and events to actively engage community.