Executive Resume Writing Admin Support (SAAS) - 112025- PBERWAS

Position: Executive Resume Writing Admin Support

Number of hours: TBD (Project Based)

Schedule: TBD

Responsibilities:

Client Support & Communication

• Serve as the primary administrative point of contact for clients throughout their resume-writing engagement.

• Schedule consultations, follow-ups, and deadlines between clients and writers.

• Assist clients with onboarding, forms, questionnaires, and document submissions.

• Respond to client inquiries promptly and professionally to ensure a positive experience.
  
  

Document & Workflow Management

• Organize, track, and maintain client files, drafts, and final documents.

• Ensure writers receive all required information and materials before project start.

• Proofread, format, and prepare documents for delivery using company templates and quality standards.

• Update internal systems with project status and ensure timelines are met.
  
  

Administrative & Operational Support

• Coordinate calendars, appointments, and internal team communications.

• Support project prioritization and workflow optimization for resume writers.

• Maintain up-to-date knowledge of company services, packages, and processes.

• Assist with invoicing, payment tracking, and client agreement documentation (if applicable).

Quality & Process Improvement

• Review deliverables for accuracy, grammar, alignment with client goals, and branding consistency.

• Identify opportunities to improve templates, processes, and client workflows.

• Maintain confidentiality and handle sensitive client information with discretion.

Requirements:

• Strong administrative or executive assistant background.

• Excellent written and verbal communication skills.

• High attention to detail with strong proofreading and formatting abilities.

• Proficiency with MS Office/Google Workspace and cloud-based file management.

• Ability to manage multiple deadlines and work independently.

• Experience in resume writing, HR, recruiting, or professional services.

• Familiarity with ATS (Applicant Tracking System) standards.

• Knowledge of LinkedIn platform and professional branding.