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Dutch Gaming Agent - Part Time - Work From Home

Kulture Talent- Global Recruiting | Global Consulting | Global Outsourcing

Role overview

Qualifications

  • Native/Fluent Dutch speaker
  • English speaking fluent level
  • Knowledge about gaming or anything related to video games
  • Owning a Nintendo Switch, PS4, PS5, Xbox One, Xbox One Series X or a modern gaming PC/laptop

Responsibilities

  • Handle customer support issues for a specific assigned game studio
  • Help players with account and technical issues
  • Resolve purchase- and gameplay-related queries
  • Stay on top of the client's newest projects and updates

Key facts

Hard skills

Account Management

Other skills

  • Troubleshooting (Problem Solving)
  • Quick Learning

About the company

Kulture Talent- Global Recruiting | Global Consulting | Global Outsourcing logo

Kulture Talent- Global Recruiting | Global Consulting | Global Outsourcing

Human Resources Services

We are a leader in Global Recruitment, StartUp & ScaleUp Consulting and Outsourced Solutions. We assist companies in finding the right talent, developing a talent pipeline, achieving strategic growth objectives, and outsourcing all non-core services so that clients can focus on their core functions and leave the rest to us. We believe in taking charge of the functions and services we provide our clients to ensure that they can focus on growing their businesses by having a strategic partner which is deeply integrated into their business. We understand our client's strategic objectives and develop the best solutions comprising of integrated human capital, consulting and outsourcing services, perfectly aligned to positively impact the client's culture, talent and bottom line.

Company details

Company typeScaleup
IndustryHuman Resources Services
Company size11 - 50

Links

Website LinkedIn See all jobs

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Job description

DUTCH/ ENGLISH GAMING SUPPORT AGENT - PART TIME

As a Gaming Support Agent, your job will be to handle customer support issues for a specific assigned game studio. You will be helping players with account and technical issues and resolve purchase- and gameplay-related queries. You'll work with a team of agents under the guidance of a Team Lead and an Operations Manager and take assisted training modules that help you grow, develop, and improve your skills as you work. You'll stay on top of the client's newest projects and updates, as well as past releases and branding, and help their players continue enjoying the games they love.

Requirements:

  • Native/Fluent Dutch speaker
  • English speaking fluent level
  • Knowledge about gaming or anything related to video games
  • Owning a Nintendo Switch, PS4, PS5, Xbox One, Xbox One Series X or a modern gaming PC/laptop
  • Being a fast learner, take initiative and excel at troubleshooting
  • Having a dedicated quiet workspace located within your residence
  • Experience in a Customer service environment is a plus

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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