Key Facts

Remote From:

Malaysia

Category: Customer Success Manager (CSM)

Full time

Japanese, , English

Hard Skills

Payment Processing Risk Mitigation Continuous Training

Other Skills

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Microsoft Office
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Typing
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Communication
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Teamwork

Roles & Responsibilities

Bachelor's Degree or at least a Diploma or equivalent in any discipline
Must have B2 level English Language proficiency
Minimum of 6 months of work experience in customer support in any industry
Minimum typing speed of 40wpm with a 90% accuracy score

Requirements:

Support customers to place online orders
Provide timely support to customers through available communication channels
Process payments and protect customers' personal and financial payment data
Identify and escalate priority issues through appropriate channels

Global Strategic Partners

About Global Strategic Partners

Here at Global Strategic Partners (GSP), we have identified pain points of employers with the need to move swiftly towards digital transformation to stay relevant in the market.The increased demand and need for readily available and deployable Future Talent equipped with the right skills for the right job is not at par with the low supply of readily available talent in the open market.Together with BEYOND4, we identify Talent DNA from the open market, equip them with skills aligned to their proficiency and provide extensive opportunities to accelerate their careers through skilling, knowledge, and industry exposure. GSP is the Career Accelerator, one of the BEYOND4's accelerators to help businesses embrace digital innovation, and propel their talent’s exponential growth.

Founded: 2018

Company size: 11 - 50

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Job description

We're excited to announce incredible career opportunities under our Enterprise Accelerator initiative with Teleperformance Malaysia, recognized as one of the World's Best Workplaces. Whether you're looking to elevate your career or take on a fresh challenge, we have the perfect role for you.

Key Responsibilities:

Support customers to place online orders with the client
Provide timely support to customers through available communication channels (inbound phone calls and email)
Process payments and confidential client information in a manner that is precise and safeguards the customers' personal and financial payment data at all times
Proactively support customers to mitigate the risk of damage to the client's brand and customer loyalty
Identify and escalate priority issues through appropriate channels as and when necessary
Work harmoniously with other team members to identify better ways of working and promote a culture of continuously improving the customer support experience
Maintain and improve quality of service by sharing suggestions and recommendations
Keep job knowledge and skills up to date by attending training and continuously learning
Meet all key performance indicators set by the company and client
Adhere to the policies and procedures set by the company and the client

Requirements/Qualification

Bachelor's Degree or at least a Diploma or equivalent in any discipline.
Must have B2 level English Language proficiency (reading, writing, speaking, and aural comprehension) https://www.coe.int/en/web/common-european-framework-reference-languages/level-descriptions
Minimum of 6 months of work experience in customer support in any industry.
Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field.
Call center experience is not a must but would be a distinct advantage.
Minimum typing speed of 40wpm with a 90% accuracy score.
Computer literate and fully conversant in Microsoft Windows and Microsoft Office
Must be able to speak, read, and write Mandarin or Japanese language to support