Operations Specialist

Looking to take your career to the next level? Then this role is for you!

Join Outsourcey and be part of our mission to revolutionize global talent expansion! We connect businesses with dedicated full-time teams in the Philippines, offering cost-efficient solutions without compromising quality. Join us and help elevate businesses with complete control and comprehensive support, let's shape the future of work together!

Minimum 3 years of Proven in an operations management or specialist role. Strong understanding of process development, resource management, and operational efficiency. Experience in drafting and implementing Standard Operating Procedures (SOPs). Proficiency with scheduling software and other operational tools. Excellent organizational, analytical, and problem-solving skills. Ability to manage multiple projects simultaneously and meet tight deadlines.

Core responsibilities:

Manage and oversee day-to-day operations, ensuring the smooth execution of services and projects. Monitor resource allocation, optimizing the use of personnel, equipment, and materials to maximize efficiency and minimize waste. Coordinate with various departments to ensure that operations align with business goals and client requirements. Develop and manage efficient scheduling systems for staff, equipment, and other resources. Monitor service delivery timelines, ensuring projects and services are completed on schedule and within budget. Resolve scheduling conflicts and adjust resources as needed to meet changing operational demands. Draft comprehensive Standard Operating Procedures (SOPs) to standardize operations across the organization. Oversee the implementation of new processes, ensuring all team members are trained and equipped to follow the SOPs. Regularly review and update SOPs to reflect changes in business needs, industry regulations, or best practices. Ensure ongoing compliance with established SOPs, industry regulations, and company policies. Conduct regular audits and assessments to identify areas of non-compliance or opportunities for improvement.

Benefits: Competitive salary Opportunity to shape the HR function of a rapidly growing BPO. Work closely with a team of industry leaders who have successfully scaled BPOs in the past. Career growth and development opportunities.

Please attach your CV and we will be in touch for a confidential chat. Let's do great things together!