Microsoft SCCM Consultant (L3 / L4)

Project Start Date: Immediate

Resource Required: #1 Resource

Duration: 3 Months and Possibility of Further Extension

Location: Chennai / Bengaluru - Remote so we can accept candidates from anywhere who are happy to work that time zone. 

Responsibilities:

• Monitoring and preventative action (like maintain configuration baselines and prevent configuration drift).
• Integrate, Deploy, Maintain, and Support SCCM infrastructure.
• Work alongside existing team members.
• Deploy the SCCM solution in order to meet the requirements of our Core Business and other Teams' needs.
• Work with contacts with operational teams to share best practices and to troubleshoot and collect feedback on processes, procedures, tools, and requirements for next developments.
• Integrate operationally, maintain, and Support (as 3rd level) current SCCM architecture, according to the Change management procedures.
• Manage SCCM life cycle.
• Act as part of the operational teams on the deployment of SCCM solutions through repetitive knowledge transfer and conference calls
• Responsible for handling incidents and service requests as per agreed service levels.
• Troubleshooting Windows servers, file servers, print servers, and domain controllers on Windows 2008 R2 and 2008 OS problems.

Requirements:

• Skills:

• Ability to communicate/interact with lead engineers and architects on the customer end (ANZ region).
• Ability (Hands-on) to understand, design, setup and rollout the Microsoft SCCM Platform.
• Ability to administer and configure the SCCM Platform as per design.
• Carry out updates to SCCM platform as and when required, utilizing patches and new builds where necessary to keep security and usability in a steady/stable state.
• Ability to support multiple geographies across time zones (primarily ANZ Region) until the deployments stabilizes.
• Ability to co-ordinate with business teams for required downtime of key business systems to schedule patching and upgrades utilizing the SCCM platform.
• Should have strong Windows Server level admin knowledge including the server level H/W and Windows Clustering etc.

• Key Technical Requirements including:

• Depth understanding of Inventory Management, Patch Management, Software Deployment, Software Metering etc.
• Should be able to analyze error logs and do RCA
• Should be able to provide fixes ( not workarounds ) for each error
• Should be able to articulate and differentiate if a client error can be fixed by a technical fix or a process change
• Should be able to participate in L3 discussions with relevant teams
• Have relevant exposure to WS 2012, AD, SCO, and PowerShell

• SCCM Consultant Specialization High-Level:

• 7+ Years of Experience in SCCM 2012 and Above in Implementation and Administration.
• Experience on SCCM Migration project (at least 2-3 projects)
• Sound technical knowledge on SCCM 2007/2012 Administration
• Sound technical knowledge on Win2008/2012 Server Administration
• Good troubleshooting skills
• Result oriented, takes ownership of the issue till resolution
• Should be able to stretch for extended hours when required
• Good English communication skills (both verbal and written)
• Should be process-oriented and be able to adapt to process changes in the operation
• Should have clarity on priority of issues/problems
• Sensitive to SLAs/metrics
• Ability to effectively coordinate work with less supervision
• Understanding on reporting requirements and able to prepare and send reports on time
• Should be a good team player
• Good in time management and multitasking]

Academic Educational and Certifications:

• Engineering graduate or Diploma/MCA/BCA
• MCSE certification is essential