Senior Configuration/Change Enablement Specialist

Location: Remote – Available across U.S. and Puerto Rico

Clearance Level: Public Trust (ADP/IT-II); Tier 3 Investigation (NACLC)
Citizenship: U.S. Citizenship required

Summary

We are seeking candidates for a potential opportunity as Senior Configuration/Change Enablement Specialist to lead and mature configuration management strategies across a complex federal IT environment. This position provides subject matter expertise in CM policy, CI lifecycle oversight, change governance, and audit management in support of enterprise-scale operations within the Defense Health Agency.

Key Responsibilities

• Develop and institutionalize enterprise CM policies, plans, procedures, and templates.

• Lead CM audits and define corrective action strategies to address discrepancies.

• Serve as SME for Infrastructure CM, working with asset, cybersecurity, and KM teams.

• Identify and manage infrastructure CI relationships, baselines, and traceability.

• Maintain CI attributes, dependency mapping, and relationship records in CMDB.

• Analyze change ticket data to create dashboards and executive briefings.

• Review foundational CM documents (CM Plans, SOPs, Charters) for accuracy and completeness.

• Facilitate CAB meetings and document outcomes, agendas, and action items.

• Mentor and train junior CM staff and stakeholders on policy, process, and reporting.

Preferred Tools & Technologies

• ServiceNow, BMC Remedy, or similar ITSM/CMDB platforms

• Microsoft Office Suite, Visio, Power BI

• ITIL or ISO CM frameworks

• Configuration audit tools and metrics dashboards

Minimum Qualifications

• 5–7 years of experience in Configuration Management and Change Enablement.

• Proven expertise in CM policy development, audit execution, and enterprise CI management.

• Ability to communicate complex technical requirements to diverse audiences.

• Ability to obtain and maintain a Tier 3 Public Trust clearance.

Education & Certifications

• Required (Foundational – one of the following):

  • Bachelor’s degree in IT / Cybersecurity / Data Science / IS / CS (ABET or CAE accredited),

  • OR CISSP / Security+.

• Required (CE – one of the following):

  • Microsoft Project,

  • OR Microsoft Azure DevOps Solutions.

Why Join Us?

Apply today and lead the charge in enterprise IT configuration and change governance that impacts global mission readiness.

📩 Your expertise will help ensure secure, efficient, and compliant operations across the Defense Health Agency’s global enterprise.

Please Note: This position is contingent upon contract award. Candidates selected will be notified once the award has been confirmed.

Equal Employment Opportunity and E-Verify Statement

3500 Square, LLC is proud to be an Equal Opportunity Employer. We do not discriminate against any applicant or employee on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, protected veteran status, military status, citizenship status, or any other legally protected status, in accordance with federal, state, and local laws.

As a federal contractor, 3500 Square, LLC complies with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act (VEVRAA), providing equal opportunity and affirmative action for qualified individuals with disabilities and protected veterans.

All employment decisions are based on qualifications, merit, and business needs. Fair consideration is provided to all candidates, including U.S. citizens and nationals, as required by federal regulations regarding national origin discrimination.

If you require a reasonable accommodation to complete the application process due to a disability, please contact our Human Resources team at hr@3500square.com or 1-787-814-0087.

3500 Square, LLC participates in E-Verify. If E-Verify cannot confirm that you are authorized to work, you will receive written instructions and an opportunity to contact the Department of Homeland Security (DHS) or Social Security Administration (SSA) to resolve the issue before any employment action is taken against you, including termination.

Employers can only use E-Verify after you have accepted a job offer and completed the Form I-9.

3500 Square, LLC is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.