Configuration/Change Enablement Specialist

Location: Remote – Available across U.S. and Puerto Rico

Clearance Level: Public Trust (ADP/IT-II); Tier 1 Investigation
Citizenship: U.S. Citizenship required

Summary

We are seeking candidates for a potential opportunity as Configuration/Change Enablement Specialist to support enterprise infrastructure operations in a dynamic federal environment. This role plays a critical part in managing the lifecycle of Configuration Items (CIs), maintaining Configuration Management Database (CMDB) integrity, and supporting efficient and secure change management practices across DHA’s IT systems.

Key Responsibilities

• Document and track the approval, deployment, and configuration of all infrastructure CIs within the ITSM system to maintain accurate baselines.

• Operate and maintain the CMDB to support automation, reporting, and process improvements.

• Create dashboards to visualize change metrics, schedules, and status reporting.

• Deliver CI data to stakeholders and government leads in real-time using the CMDB.

• Ensure 100% of qualified changes are recorded in the CMDB and properly baselined.

• Train change coordinators on CMDB usage and change request procedures.

• Conduct configuration audits and assess unauthorized changes.

• Support CAB processes, documentation, agendas, minutes, and post-implementation reviews.

• Manage change-related documentation and version control in knowledge management repositories.

• Develop CM plans, policies, templates, and process flows.

Preferred Tools & Technologies

• ITSM/CMDB platforms (e.g., ServiceNow, BMC Remedy)

• Microsoft Office Suite and reporting tools

• Dashboard and diagramming tools (e.g., Visio, Power BI)

• DoD Configuration Management frameworks

Minimum Qualifications

• Experience with configuration/change management in an enterprise IT environment.

• Familiarity with CMDB operation and audit practices.

• Ability to facilitate CAB meetings and manage change documentation.

• Strong communication, documentation, and reporting skills.

• Ability to obtain and maintain a Tier 1 Public Trust clearance.

Education & Certifications

• Required (Foundational – one of the following):

  • Bachelor’s degree in IT / Cybersecurity / Data Science / IS / CS (ABET or CAE accredited),

  • OR Security+ / SSCP.

• Required (CE – one of the following):

  • Microsoft Project,

  • OR Microsoft Azure DevOps Solutions.

Why Join Us?

Apply today to play a key role in driving secure, reliable, and auditable change enablement across a mission-critical IT environment.

📩 Your contributions will ensure effective governance, compliance, and operational readiness for the Defense Health Agency’s enterprise IT systems.

Please Note: This position is contingent upon contract award. Candidates selected will be notified once the award has been confirmed.

Equal Employment Opportunity and E-Verify Statement

3500 Square, LLC is proud to be an Equal Opportunity Employer. We do not discriminate against any applicant or employee on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, protected veteran status, military status, citizenship status, or any other legally protected status, in accordance with federal, state, and local laws.

As a federal contractor, 3500 Square, LLC complies with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act (VEVRAA), providing equal opportunity and affirmative action for qualified individuals with disabilities and protected veterans.

All employment decisions are based on qualifications, merit, and business needs. Fair consideration is provided to all candidates, including U.S. citizens and nationals, as required by federal regulations regarding national origin discrimination.

If you require a reasonable accommodation to complete the application process due to a disability, please contact our Human Resources team at hr@3500square.com or 1-787-814-0087.

3500 Square, LLC participates in E-Verify. If E-Verify cannot confirm that you are authorized to work, you will receive written instructions and an opportunity to contact the Department of Homeland Security (DHS) or Social Security Administration (SSA) to resolve the issue before any employment action is taken against you, including termination.

Employers can only use E-Verify after you have accepted a job offer and completed the Form I-9.

3500 Square, LLC is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.