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Business Information Analyst | CRM & Power Platform

All About Expats

Role overview

Qualifications

  • HBO/WO level education with relevant professional training
  • Minimum 3 years of experience in a similar role, preferably at the intersection of Business and IT
  • Experience with configuring and/or testing in an Agile development environment
  • Knowledge of Microsoft Dynamics 365 Customer Service and Sales, and Power Platform is highly desired

Responsibilities

  • Translate business requirements into technical solutions, primarily using MS Dynamics and Power Platform
  • Work in an Agile team to deliver on customer promises
  • Bridge the gap between customer needs and technical solutions within the company's architectural framework
  • Collaborate with various stakeholders and liaise with suppliers

About the company

All About Expats logo

All About Expats

Human Resources Services

All About Expats. Excellent Payrolling and Immigration Services for Highly Skilled Migrants, Employers, Intermediairies and Foreign Students. All About Expats is a spin off from About Backoffice Services BV and has more than 20 years of experience in the field of payrolling, payroll administration, contracting and other HR related services. All About Expats is part of the All About Flex group and offers a comprehensive one-stop shop service for highly skilled migrants and employers in the field of immigration, payrolling, social security, tax issues, relocation, requests of 30% schemes. Customer focus and commitment We are 100% committed to doing what is right for all our customers. Whether it is the candidate, the family of the candidate or the client. We want them to keep coming back and recommend ourselves to others! Our key words here are: - customer friendly - proactive - dedicated - listen - partnership - no nonsense

Company details

IndustryHuman Resources Services
Company size11 - 50

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Job description

On behalf of one of our clients, we are seeking a Business Information Analyst specializing in CRM and Power Platform to join their team in Zwolle, Overijssel. This role offers an exciting opportunity to contribute to the organization's customer relationship management and digital transformation efforts.

Job Description

As a Business Information Analyst, you will:
  • Translate business requirements into technical solutions, primarily using MS Dynamics and Power Platform
  • Work in an Agile team to deliver on customer promises
  • Bridge the gap between customer needs and technical solutions within the company's architectural framework
  • Collaborate with various stakeholders and liaise with suppliers
  • Guide changes through analysis, configuration, and testing phases
  • Contribute to the development of CRM Dynamics along six key pillars of customer service strategy


Requirements

  • HBO/WO level education with relevant professional training
  • Minimum 3 years of experience in a similar role, preferably at the intersection of Business and IT
  • Experience with configuring and/or testing in an Agile development environment
  • Ability to create technical architecture within the company's architectural vision
  • Knowledge of commercial processes and customer relationship management
  • Experience with Agile working methods
  • Knowledge of Microsoft Dynamics 365 Customer Service and Sales, and Power Platform is highly desired


Benefits

  • Competitive salary up to €70,121 per year (including holiday pay and 13th month, excluding variable compensation)
  • Variable Collective Performance Bonus of up to 9% of annual salary
  • Flexible benefits system allowing exchange of time and money
  • Excellent study cost arrangement
  • Good pension provision
  • Travel expense reimbursement and work-from-home allowance
  • Discount on insurance products

Additional Information

This position is for a fixed-term contract with the prospect of permanent employment, based in Zwolle. Our client is a cooperative insurance company focused on innovation and customer-centric solutions.

If you have a similar background or experience in business analysis, CRM systems, or Power Platform, we encourage you to apply. You might also be suitable for some of our other vacancies from other clients, or you can send us your CV as an open application.

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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