Remote Diet Call Center

Job Description:

Provides nutrition services to patients utilizing standardized guidelines. This position interacts with clinical caregivers, patients, and patient’s family members to explain the meal process and modify meal selections according to provider orders.

Please note that a video interview through Microsoft Teams will be required as well as potential onsite interviews and meetings.

Please note that a video screening, then video interview through Microsoft Teams will be required as well as potential onsite interviews and meetings.

Work Schedule

• Part Time, 20 hours per week

• Pay Rate: Based on Experience ($18.40 - $23.92)

• Availability Needed: Sunday-Saturday 0630 - 1930

• Shift Assignments: coverage for time off requests & leave requests in the morning, afternoon & evening

• Latest Shift: 3:30 – 19:30

• Required: Initial Screening completed virtually through Microsoft Teams, Immediate access to dedicated, hardwire internet, Utah residential address

• Benefits Eligible: Yes

Essential Functions

• Takes patient meal selections and modifies them using system standards to meet provider orders.
• Checks trays for accuracy during meal assembly.
• Communicates clearly to both clinical and culinary caregivers.
• Collects and inputs nutrition screening information
• May complete calorie count and nutrition analysis as dictated by facility
• Utilizes a computer to run reports and take orders.
• Delivers and presents trays to patients using the standard process.
• Performs food preparation functions according to system standards (following standard recipe, assembling ingredients) for example, prepares salads, sandwiches, vegetables, and fruit.
• Follows standardized practices relating to Nutrition Services (e.g. dining experience, meal delivery and maintaining required stock levels)
• Performs accurate credit transactions according to system standards and independently resolves basic customer service issues.

Skills

• Nutrition
• Diet Management
• Computer Literacy
• Interpersonal Communication
• Active Listening
• Coordinating tasks with others
• Patient Interactions
• Attention to detail

Qualifications

• Residential Home address and work from home address must be within the state of Utah

• One or more year of experience in working in a call center or healthcare call center (preferred)

• Immediate access to dedicated, hardwire internet: 15MBPS per second for download speed, 3MBPS per second for upload speed (no sharing of services)

• Demonstrated ability to work with modified diets (preferred)

• Demonstrated ability to provide exceptional customer service (preferred)

Physical Requirements

• Ongoing need for employee to see and read information, labels, monitors, identify equipment and supplies, and be able to assess customer needs.
• Frequent interactions with customers that require employee to communicate as well as understand spoken information, alarms, needs, and issues quickly and accurately.
• Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computer, phone, and cable set-up and use.
• Expected to lift and utilize full range of movement to transport, pull, and push equipment. Will also work on hands and knees and bend to set-up, troubleshoot, lift, and carry supplies and equipment. Typically includes items of varying weights, up to and including heavy items.
• Remain standing for long periods of time to perform work.
• Tolerate extremes in temperature such as performing work at a grill or in a refrigerator and tolerate exposure to cleaning chemicals

Location:

Vine Street Office Building

Work City:

Murray

Work State:

Utah

Scheduled Weekly Hours:

20

The hourly range for this position is listed below. Actual hourly rate dependent upon experience. 

$18.40 - $23.92

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits package here.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.

All positions subject to close without notice.