Key Facts

Remote From:

Brazil , Mexico

Category: Technical Support Specialist

Full time

Spanish, English, Portuguese

Hard Skills

Language Localisation Video Analytics Performance Analysis

Other Skills

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Troubleshooting (Problem Solving)
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Problem Solving
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Communication
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Adaptability

Roles & Responsibilities

Higher education academic background in exercise, sports science or related fields
Fluent in English and Spanish; Portuguese is a plus
Skilled in troubleshooting software and hardware issues
Comfortable working under quick deadlines, including weekends and occasional travel

Requirements:

Serve as the day-to-day point of contact for clients across various sports and organizations
Help clients maximize the use of tools, troubleshoot issues, and resolve problems quickly
Communicate solutions clearly over phone, video, or email
Work effectively under pressure and adapt to changing situations

Job description

At Hudl, we build great teams. We hire the best of the best to ensure you’re working with people you can constantly learn from. You’re trusted to get your work done your way while testing the limits of what’s possible and what’s next. We work hard to provide a culture where everyone feels supported, and our employees feel it—their votes helped us become one of Newsweek's Top 100 Global Most Loved Workplaces.

We think of ourselves as the team behind the team, supporting the lifelong impact sports can have: the lessons in teamwork and dedication; the influence of inspiring coaches; and the opportunities to reach new heights. That’s why we help teams from all over the world see their game differently. Our products make it easier for coaches and athletes at any level to capture video, analyze data, share highlights and more.

Ready to join us?

Your Role

We're looking for a Support Specialist to join our Match Analysis team in Latin America. In this role, you'll be the day-to-day point of contact for clients across a range of sports and organizations, including clubs competing in the CONMEBOL Libertadores, Brazilian Serie A, Argentine Liga Profesional, and Mexican Liga MX. You'll help them get the most out of our tools, troubleshoot issues when they arise, and make sure any problems are resolved quickly and effectively. A role where understanding the game matters just as much as solving the technical problem.

Location

For this role, we're currently considering candidates based within commuting distance of our WeWork in Col. Juárez, CDMX, as we do expect occasional in-person days with the team despite this being a remote position.

Must-Haves

Thrive on the front lines. Whether over phone, video, or email, you confidently answer user questions by explaining solutions with clarity and a human touch, ensuring issues are resolved or escalated as needed.
A problem solver. You’re skilled in troubleshooting software and hardware issues, running diagnostics and providing effective resolutions.
Adaptable. You’re comfortable working within quick deadlines and when needed, including some weekends. You’re also available to travel as necessary.
Academically qualified. You hold a higher education academic background in exercise, sports science or related fields.
Multilingual. You speak English and Spanish fluently. Portuguese would be a strong plus.

Nice-to-Haves

A field expert. You're familiar with high performance analysis workflows, and with video analysis softwares such as Hudl Sportscode.
Certifications. Certifications. Holding a UEFA, CONMEBOL, or national federation coaching license (CBF, AFA, or equivalent), or a recognized performance analysis qualification, would be a strong plus.
Experienced in tech support. As our users' first point of contact, it’s a plus if you’ve had a previous role where you answered calls and emails that ranged from how-to questions to technical troubleshooting.

Compensation

The base salary range for this role is displayed below—starting salaries will typically fall near the middle of this range.

We make compensation decisions based on an individual's experience, skills and education in line with our internal pay equity practices.

Base Salary Range

$187,000—$513,000 MXN

Inclusion at Hudl

Hudl is an equal opportunity employer. Through our actions, behaviors and attitude, we’ll create an environment where everyone, no matter their differences, feels like they belong.

We offer resources to ensure our employees feel safe bringing their authentic selves to work, including employee resource groups and communities. But we recognize there’s ongoing work to be done, which is why we track our efforts and commitments in annual inclusion reports.

We also know imposter syndrome is real and the confidence gap can get in the way of meeting spectacular candidates. Please don’t hesitate to apply—we’d love to hear from you.