Essential Responsibilities
- Apply expertise in Patient Access workflows (registration, financial clearance, scheduling, and customer service) to support the design and optimization of AI-enabled tools and automated workflows
- Partner with cross-functional teams to translate Patient Access operational processes into scalable, technology-enabled solutions
- Evaluate and refine AI-driven quality frameworks, scoring logic, and workflow outputs to ensure alignment with operational standards and expected outcomes
- Support team performance management by developing and maintaining performance plans that outline operational initiatives, priorities, and tasks to ensure performance expectations are achieved, and stakeholders are informed of current results.
- Lead and facilitate recurring meetings with operational teams to review performance, align on priorities, and drive accountability for action plans and outcomes.
- Prepare, analyze, and present reports, dashboards, and presentations for regular business review cadences; serve as the operational subject matter expert for team metrics, contractual KPIs, standards, and reporting.
- Partner with leadership and cross-functional teams to design, improve, and implement processes that increase operational efficiency, optimize cost, leverage technology, and maximize performance outcomes.
- Support cross-functional projects and assist with the coaching, development, and day-to-day guidance of Lead-level team members; front-end operational knowledge, particularly in Patient Access, preferred.
Education Level
- Bachelors – Equivalent experience in relevant Patient Access or revenue cycle experience across registration, financial clearance, scheduling, and customer service will be considered in lieu of degree.
Experience Level
- Minimum of 5 years of experience, including at least 3 years in a management role, with demonstrated responsibility for driving performance, quality, and operational outcomes
- Required experience in Patient Access functions, including registration, financial clearance, scheduling, and customer service, with a strong understanding of front-end revenue cycle impact
- Experience applying operational expertise to process improvement, standardization, or performance management initiatives
- Experience supporting or working with AI tools, automation, or technology-enabled workflows in a healthcare or revenue cycle environment preferred
Licenses and Certifications
Not Specified
Skills
- Strong knowledge of Patient Access operations, including registration, financial clearance, scheduling, and customer service
- Ability to translate operational workflows into structured processes, decision logic, or AI-supported solutions
- Experience with quality assurance frameworks, audit methodologies, or performance evaluation models
- Analytical skills with ability to interpret KPIs, in-process metrics, and workflow performance data
- Understanding of front-end revenue cycle impact on downstream billing, collections, and denials
- Cross-functional collaboration skills, particularly between operations, analytics, and technology teams
Physical Demands
•Sitting
•Standing
•Extended Computer Usage
Work Environment
•Well lit
•Remote
•Noise Level -Quite
•Climate Controlled
For this US-based position, the base pay range is $65,000.00 - $116,747.20 per year . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.
This job is eligible to participate in our annual bonus plan at a target of 10.00%
The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.
Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package.
R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.
If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.
CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights California Consent
To learn more, visit: R1RCM.com
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