Global Quality & Continuous Improvement Manager

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Job Description:

How you'll make an impact:

• Define and implement the Global Product Group (GPG) Quality and Continuous Improvement (CI) strategy, including governance of the Quality and CI function in line with business needs and directives.

• Act as an advocate for the Customer by ensuring the Voice of the Customer is represented throughout the value chain.

• Manage the Global Quality Management System and coordinate the continuous improvement of our business processes.

• Accountable for maintaining and securing required Certifications in all units within the GPG scope.

• Establish process performance indicators, and ensure effective internal controls are in place to verify that processes continue to meet customer and stakeholder requirements.

• Analyze the process performance indicators continuously and take actions to address situations where process performance deviates from expectations and manage such deviations to closure.

• Manage resolution of high-profile customer non-conformities. Protect and strengthen customer trust by effectively addressing feedback through corrective and preventive actions.

• Act as a Role Model and Change Agent for the behavior required to support a Quality Culture.  Influence Senior Managers and Peers to ensure the correct thinking and decision making required to support the implementation and execution of Quality Strategies.

Your Background:

• Master’s degree in Software Engineering or a closely related analytical or technical discipline.

• Bring substantial experience delivering industry grade enterprise software, with a strong foundation in software engineering and demonstrated exposure to quality assurance, product management, and/or project management within complex environments.

• Successfully owned and operated a global Quality Management System, including leading a software organization through one or more international certification or compliance frameworks

• Hold relevant professional certifications such as Lean, Six Sigma, Capability Maturity Model Integration (CMMI), and/or Quality Auditing, and actively apply these methodologies to drive measurable improvement.

• You have a proven track record of leading continuous improvement and change initiatives, including Root Cause Analyses (RCAs), Kaizen events, Lean Action Workouts, and other structured improvement programs.

• You are an influential and inspiring leader, able to engage teams through clear direction, credibility, and a strong personal commitment to excellence.

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