Job Description:
THE COMPANY
Computrition, Inc. is the leading provider of fully integrated foodservice and nutrition management software systems. With over thirty years in the hospitality and healthcare industries, Computrition is an international company with offices throughout the United States and Canada.
Computrition's all-encompassing software systems are designed to increase efficiency and productivity in the foodservice and/or nutrition services operation. We provide menu management, inventory control, nutrition office management, nutrient analysis and more. Put your nutrition and food knowledge to use in a unique setting. Computrition allows you to creatively use computers in nutrition and food service.
Technical Business Analyst
POSITION
The Technical Business Analyst is responsible for translating business needs, operational workflows, and customer objectives into clear, structured, technically detailed, and machine-readable specifications that support the development, integration, scalability, and ongoing evolution of Computrition’s products and platform.
This role operates at the intersection of business processes, product functionality, customer workflows, and technical systems. The Technical Business Analyst develops deep understanding of system architecture, databases, integrations, workflows, and service interactions, while leveraging AI-enabled tools and AI-assisted development workflows to accelerate analysis, documentation, troubleshooting, and solution design.
The role is fundamentally technical in nature, while also ensuring that technical solutions support customer adoption, workflow optimization, operational efficiency, and measurable business outcomes. The Technical Business Analyst evaluates how product capabilities, workflows, and platform decisions impact customer value realization, scalability, revenue growth, operational performance, retention, and long-term profitability for both customers and Computrition.
The Technical Business Analyst is part of the Product Management organization and partners closely with Engineering (R&D), Platform Engineering, Customer Success, Support, Sales, and cross-functional teams to ensure requirements are complete, technically sound, operationally scalable, and aligned with both customer outcomes and business priorities.
This position reports to the Vice President of Product Management.
KEY RESPONSIBILITIES
Requirements Analysis & Specification
- Gather, analyze, and document business, operational, customer, and system requirements across multiple products and platforms
- Translate business needs into clear, structured, technically detailed, and machine-readable specifications using frameworks such as Kiro and Specs.md
- Create and maintain living specifications that evolve alongside product and system changes
- Ensure requirements are complete, testable, scalable, and aligned with platform capabilities and business objectives
- Support backlog refinement by providing detailed requirement context, workflow analysis, and technical clarity
- Evaluate technical feasibility, workflow impact, operational implications, scalability considerations, and customer outcome impact of proposed solutions
- Identify opportunities to simplify workflows, reduce manual effort, improve automation, enhance usability, and increase operational efficiency across customer and internal experiences
- Incorporate customer adoption, operational performance, workflow scalability, revenue impact, and business value considerations into solution analysis and specification development
Workflow Optimization & Operational Impact
- Analyze customer workflows, operational processes, support trends, and platform usage patterns to identify opportunities for optimization, automation, and improved adoption
- Evaluate how technical solutions, workflows, integrations, and system interactions impact customer experience, operational effectiveness, scalability, retention, and long-term customer value realization
- Partner with Product, Customer Success, Support, Sales, and customer-facing teams to identify workflow friction, adoption barriers, recurring operational pain points, and opportunities to improve product utilization and customer outcomes
- Translate operational and customer insights into scalable technical and workflow improvements that support customer satisfaction, revenue growth, and profitability
- Support measurement and analysis of workflow effectiveness, operational outcomes, product adoption, and process efficiency to inform continuous improvement initiatives
- Contribute to initiatives that improve platform usability, increase automation, reduce operational complexity, accelerate customer time-to-value, and improve long-term product utilization
Technical & System Understanding
Develop deep knowledge of:
- Product architecture and system interactions
- Database structures, SQL queries, and utilities
- APIs, services, and integrations between systems
- Multi-system workflows, dependencies, and data flows
Additional responsibilities include:
- Analyze how changes in one system impact the broader product ecosystem, customer workflows, and operational processes
- Partner with Engineering to define data flows, service contracts, and integration requirements
- Proactively identify areas of technical debt, inefficiency, scalability risk, workflow complexity, or operational friction
- Support platform modernization and cross-product technical initiatives that improve scalability, maintainability, performance, and operational efficiency
- Assess technical solutions through the lens of customer impact, implementation scalability, operational supportability, and long-term business value
AI-Enabled Analysis & Documentation
Use AI tools and AI-assisted development frameworks such as ChatGPT, Claude, Gemini, Kiro, and Specs.md to:
- Synthesize requirements from customers, support teams, and internal stakeholders
- Generate and refine technical specifications, workflows, user stories, and acceptance criteria
- Analyze logs, support tickets, system behavior, workflow patterns, and operational data to identify issues, trends, and optimization opportunities
- Identify workflow bottlenecks, operational inefficiencies, adoption challenges, and opportunities for process improvement
- Create structured, machine-readable product specifications using frameworks such as Kiro and Specs.md to support AI-assisted development workflows
- Improve documentation quality, consistency, accessibility, scalability, and reusability
- Leverage AI-assisted workflows to improve speed, quality, consistency, scalability, and reusability of technical analysis and specification development
- Accelerate troubleshooting, root cause analysis, and insight generation across complex systems and workflows
Platform & Technical Initiatives
- Partner with Platform Engineering (R&D) on cross-product technical initiatives, including technical debt reduction, system modernization, scalability improvements, and platform optimization
- Analyze and document complex technical issues and escalated cases, identifying root causes and defining clear requirements for resolution
- Use AI tools to synthesize logs, support tickets, workflow data, and system insights to accelerate analysis and troubleshooting
- Translate platform and engineering needs into structured, machine-readable specifications using tools such as Kiro and Specs.md
- Assess cross-system impact of fixes and enhancements to ensure stability, consistency, scalability, and operational effectiveness across the product ecosystem
- Support prioritization of platform initiatives by balancing technical risk, operational impact, customer outcomes, revenue implications, and business priorities
- Help define and document workflow improvements that increase automation, reduce friction, improve consistency, and enhance long-term customer and business value
Cross-Functional Collaboration
- Act as a liaison between business stakeholders and technical teams
- Collaborate closely with Product Managers to ensure requirements align with product strategy, customer outcomes, operational priorities, and business objectives
- Partner with Engineering to clarify requirements, resolve gaps, and support successful implementation
- Partner with Customer Success, Support, Sales, and customer-facing teams to ensure solutions support adoption, workflow efficiency, retention, expansion opportunities, and measurable business outcomes
- Support QA and testing efforts through clear acceptance criteria and expected system behavior definitions
- Contribute to internal enablement, documentation, training materials, and knowledge sharing
QUALIFICATIONS
Core Skills
- Strong experience in business analysis, systems analysis, technical product support, or related roles
- Proven ability to translate business, operational, customer, and technical needs into detailed technical requirements
- Experience working closely with engineering teams in software delivery environments
- Experience analyzing workflows, operational processes, customer journeys, or platform usage to identify improvement opportunities and measurable outcomes
- Strong understanding of how product adoption, operational efficiency, scalability, and customer outcomes contribute to business growth and profitability
Technical Skills
Strong understanding of:
- Databases, SQL, data structures, and querying
- APIs, services, and system integrations
- Multi-system environments, workflows, and data flows
- Development and collaboration tools such as Azure DevOps, Jira, or similar platforms
AI-Native Skills (Critical)
- Hands-on experience using AI tools to improve analysis, documentation, troubleshooting, workflow optimization, and specification development
- Experience using LLMs and AI platforms such as ChatGPT, Claude, and Gemini
- Experience using structured documentation frameworks and AI-assisted development tools such as Kiro and Specs.md
- Experience working within AI-assisted software delivery and specification-development workflows
- Ability to create structured, precise, reusable, scalable, and machine-readable specifications using AI-assisted workflows
- Strong prompt writing and analytical reasoning skills
- Comfort working in an AI-enabled product development environment
Additional Qualifications
- Excellent analytical, communication, and problem-solving skills
- Strong attention to detail and systems-thinking capabilities
- Demonstrated ability to balance technical requirements with customer experience, operational efficiency, adoption, scalability, and business value considerations
- Experience in foodservice, healthcare, or related industries preferred
- Ability to travel approximately 25%
WORK ENVIRONMENT
This is a full-time remote position. There is an expectation that candidates will occasionally travel to West Hills, CA or Bedford, MA for collaboration and planning sessions.
Computrition offers a flexible work environment, growth opportunities, and a comprehensive benefits package. Compensation is commensurate with experience.
Business Unit:
Computrition
Scheduled Weekly Hours:
40
Number of Openings Available:
1
Worker Type:
Regular
More About Jonas Software:
Jonas Software is a leading provider of enterprise management software solutions, serving a wide range of vertical markets including hospitality, healthcare, construction, education, personal care, fitness, leisure, moving and legal services, to name a few. Within these markets, Jonas is comprised of over 65 distinct brands, each a respected leader in its domain.
Jonas’ vision is to be the branded global leader across these verticals and to be recognized by customers and industry stakeholders as the trusted provider of “Software for Life.” We are committed to technology, product innovation, quality, and exceptional customer service.
Jonas Software supports over 60,000 customers in more than 30 countries. We employ over 6,000 skilled professionals, including industry experts and technology specialists. Across our broader network, we support a global workforce of more than 30,000 employees.
Headquartered in Canada, Jonas Software has a global footprint with offices around the world. We’re a 100% owned subsidiary of Constellation Software Inc., based in Toronto, publicly listed on the TSX (CSU.TO), and a member of the S&P/TSX 60 Index.
