Senior Manager, Product Delivery

From intake to outcomes, CareMetx is dedicated to delivering industry-leading patient access solutions and support services that help patients quickly start and stay on specialty therapy treatments. We provide scalable, efficient digital hub services for pharmaceutical companies and healthcare providers, streamlining workflows with seamless integration for patient enrollment, consent, and prior authorization. Our best-in-class patient support services enhance every step of care, connecting patients, providers, and brands to drive better outcomes and accelerate time-to-therapy.

Job Title: Senior Manager, Product Delivery

POSITION SUMMARY:

CareMetx is seeking a Senior Manager of Product Delivery to lead one of two core product branches within our Product Delivery organization. This is a player-coach role: you will manage a team of Product Owners and Business Analysts while staying hands-on enough to step into PO work when the situation demands it -- whether that means covering during a critical initiative, unblocking a team during a complex sprint, or personally driving a high-priority capability through the lifecycle.

You will own the delivery roadmap for your branch, working closely with the POs on your team to define and sequence work across multiple development teams, coordinate cross-team dependencies within your branch and across the organization, and ensure that what gets built aligns with strategic priorities. You will facilitate quarterly roadmap assessments, prepare branch-level inputs for leadership reviews, and make sequencing recommendations when initiatives compete for capacity.

This role sits at the intersection of strategic product planning and execution leadership. You are not a pure people manager -- you are a product leader who also builds and develops a high-performing PO team.

PRIMARY DUTIES AND RESPONSIBILITIES:

Delivery Roadmap Ownership

• Own the delivery roadmap for your branch, ensuring alignment with organizational strategy and market needs
• Define and sequence work across multiple development teams in coordination with your POs
• Prepare branch-level inputs for weekly, monthly, and quarterly roadmap assessment cadences
• Make sequencing tradeoff recommendations to the Sr Director when initiatives compete for capacity
• Track delivery progress against committed roadmap items and surface risks early

Cross-Team Coordination

• Coordinate cross-team dependencies within your branch and across branches
• Facilitate cross-functional alignment sessions involving Product Management, Engineering, Operations, and Client Delivery
• Ensure operational intelligence from hub programs is incorporated into roadmap planning
• Partner with the peer Senior Manager on the other branch to resolve cross-branch dependencies and shared priorities

Team Leadership and Development

• Manage a team of Product Owners and Business Analysts, providing coaching, career development, and performance feedback
• Set clear expectations for PO performance, including the target of 75% strategic time allocation enabled by BA support
• Conduct regular 1:1s, remove blockers, and ensure your team has the context and resources to succeed
• Foster a culture of accountability, continuous improvement, and data-driven decision making within the team

Hands-On Product Work (Player-Coach)

• Step into PO work when needed -- covering during absences, leading critical initiatives, or unblocking teams during complex sprints
• Maintain sufficient technical and domain depth to credibly review PO work, validate acceptance criteria, and engage with engineering leads
• Personally drive high-priority, cross-team initiatives that span multiple POs within your branch
• Stay current with the product domain, technology stack, and operational context of your branch

Stakeholder Engagement

• Represent your branch in leadership reviews, QBRs, and cross-organizational planning sessions
• Communicate roadmap progress, delivery risks, and strategic recommendations to PE leadership
• Collaborate with Product Managers to ensure PM strategic intelligence is translated into actionable roadmap items
• Coordinate with Client Delivery and Operations to ensure product decisions account for implementation and operational realities

Qualifications

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

• 8-12 years of experience in product management, product ownership, or product delivery in a software/SaaS environment
• Demonstrated experience managing or leading a team of product professionals (Product Owners, Product Managers, or Business Analysts)
• Strong track record of owning and delivering against a product roadmap with multiple concurrent initiatives
• Experience working in agile delivery models (Scrum, Kanban, or SAFe) with engineering teams
• Ability to operate at both the strategic level (roadmap, prioritization, stakeholder alignment) and the tactical level (sprint planning, acceptance criteria, dependency resolution)
• Excellent communication skills with the ability to present to leadership and collaborate across engineering, operations, and client-facing teams
• Experience with cross-team dependency management and sequencing tradeoff decisions
• Comfort with ambiguity and the ability to make decisions with incomplete information

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:

Good to Have:

• Experience in healthcare technology, specialty pharmaceuticals, patient access/hub services, or medical reimbursement
• Familiarity with benefits verification, prior authorization, or patient assistance program workflows
• Agile certification (Scrum Alliance, SAFe, or similar)
• Experience with Jira, Confluence, and product analytics tools

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to sit.
• The employee must occasionally lift and/or move up to 10 pounds.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Schedule:

• Must be flexible on schedule and hours.
• Some Travel may be required.

CareMetx considers equivalent combinations of experience and education for most jobs. All candidates who believe they possess equivalent experience and education are encouraged to apply.

At CareMetx we work hard, we believe in what we do, and we want to be a company that does right by our employees. Our niche industry is an integral player in getting specialty products and devices to the patients who need them by managing reimbursements for those products, identifying alternative funding when insurers do not pay, and providing clinical services.

CareMetx is an equal employment opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on race, color, sex, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, ancestry, or national or ethnic origin.