IT Asset Management Specialist

Chartwell Law is a growing national law firm committed to delivering high-quality legal services while leveraging technology to improve efficiency, security, and client outcomes. Our IT team plays a critical role in supporting over 600 employees across multiple offices and maintaining a secure, scalable environment.

The IT Asset Management Specialist is responsible for overseeing the full lifecycle of firm technology assets, including procurement, deployment, tracking, maintenance, and secure disposition.

This role ensures the firm maintains accurate inventory records, cost-effective procurement practices, and a strong device compliance posture across all endpoints. The position will work closely with IT Support, Security, and leadership to support operational efficiency, audit readiness, and end-user productivity.

Primary Job Duties:

Asset Lifecycle Management

• Own end-to-end lifecycle management of IT assets (laptops, desktops, and peripherals)
• Track asset assignment, transfers, returns, and decommissioning activities
• Ensure secure data sanitization and proper disposal of retired assets
• Maintain a centralized, accurate asset inventory system

Procurement & Vendor Management

• Manage procurement workflows, including request intake, quoting, approvals, and purchasing
• Coordinate with vendors for hardware acquisition, pricing, and contract terms
• Track and manage warranty, support contracts, and renewals
• Oversee RMA and warranty claim processes to ensure timely resolution

Inventory & Audit Governance

• Conduct regular inventory audits to ensure data accuracy and completeness
• Maintain asset naming standards and ownership records
• Support internal and client-driven audits by providing asset documentation and reporting
• Identify discrepancies and implement corrective actions

Endpoint & Device Management

• Administer endpoint lifecycle processes using tools such as Microsoft Intune and NinjaOne
• Support device provisioning, enrollment, patching, and retirement
• Maintain baseline configurations and standard device models
• Monitor device compliance (encryption, OS version, health status) and remediate issues

Support & Operations

• Assist with ticket triage related to asset requests, device issues, and lifecycle events
• Support onboarding and offboarding workflows (equipment readiness and recovery)
• Provide clear communication and guidance to end users regarding device usage and transitions

Documentation & Reporting

• Maintain SOPs, runbooks, and knowledge base documentation for asset processes
• Produce regular reports on asset inventory, lifecycle status, and compliance metrics
• Track asset utilization and provide recommendations to optimize cost and efficiency

Key Competencies:

• Communicating - Legal Professionals provide the information required by others in a concise, direct, and unambiguous way. They perceive how the message affects the receiver and strive to ensure that the receiver clearly understands the specifics and function of the message.
• Conflict Management - Legal Professionals address problems openly and objectively and bring substantial conflicts and disagreements into the open with the intention of resolving issues in an unemotional and constructive manner.
• Professionalism - Legal Professionals set high standards and serve as role models for work performance, ethical conduct, and respect for others. They consistently conduct themselves in a manner consistent with generally accepted moral principles and values and within the guidelines and best practices of their profession.
• Planning & Priority Setting - Legal Professionals identify priorities and develop detailed action plans that include objectives, accountabilities, time frames, standards, review stages, and contingencies.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

• Bachelor’s degree in Information Technology, Business, or related field (or equivalent experience)
• 1–3 years of experience in IT asset management, endpoint management, or procurement

Technical Skills

• Experience with Microsoft Intune / Endpoint Manager (preferred)
• Familiarity with RMM tools such as NinjaOne
• Experience with asset management systems
• Knowledge of hardware lifecycle and vendor management
• Understanding of device compliance and security best practices

Core Competencies

• Strong organizational and inventory management skills
• High attention to detail and data accuracy
• Analytical mindset with ability to identify inefficiencies
• Effective communication and collaboration skills
• Ability to manage multiple priorities in a fast-paced environment

Preferred Experience

• Experience in a law firm or professional services environment
• Familiarity with procurement workflows and budgeting