Registration Manager

Position: Registration Manager
Reports to:  Registrar

Department: Academic Affairs - Registration, Study Abroad

Location: US Remote and Canada

Who we are: 

CIEE is a nonprofit study abroad and intercultural exchange organization that transforms lives and builds bridges between individuals and nations through study abroad and international exchange experiences that help people develop skills for living in a globally interdependent and multi-cultural world.

Who you are: 

What you’ll do:

• Manage the development and implementation of specialized, registration-related materials and procedures needed for registration and course selection operations; ensure alignment with CIEE academic policies.
• Manage the student course selection process and the generation of schedules for advising portfolios.
• Manage strategic development, training, and oversight of all Academic Affairs processes related to courses and academic policies and procedures.
• Manage a team of Registration Coordinators, overseeing the timeliness, integrity, and accuracy of course-related data administration and reporting for registration and grades processing.
• Supervise Registration Coordinators on administrative tasks associated with the grade appeal process and serve as a member of the CIEE Academic Appeals Committee.
• Train Registration and other CIEE teams on the application of existing and new policies and procedures. Perform regular analysis of existing policies and make recommendations to the Registrar for improvements and additions. Ensure the creation and dissemination of training modules and reference materials for all relevant academic resources.
• Develop and assist with the delivery of registration and grades-related training materials for CIEE US and overseas staff.
• Assist with the review and development of Marketing and web materials related to registration and courses.
• Work closely with the Registrar and other Registration team members to:
  • Create and implement workflow efficiencies and ever-improving mechanisms for cross- and intra)-departmental cooperation and communication, to appropriately manage and maintain academic policy compliance and standards.
  • Create systems for placing, tracking, and managing expectations for related requests.
  • Communicate progress on team projects.
  • Collaborate on solutions to any workflow or team-to-team communication issues.
  • Support improving the student and resident staff user experience in the course registration system.
• Respond in a timely manner to all questions, issues, problems, and/or needs of Registration team members and CIEE Portland and/or site staff related to the job duties as outlined.
• Perform other duties as assigned.
  
  

What you’ll bring:

The ideal candidate will possess:

• Bachelor’s degree.
  
• A minimum of four (4) years of related full-time administrative experience within a college or University Registrar’s office, or within a study abroad office required.
• Prior experience within a study abroad provider organization is preferred.
• A minimum of two (2) years of supervisory experience with leading projects or management is preferred.
• Readiness to grow and develop yourself, our client group, and our Company.
• Ability to embrace CIEE’s Core Values (Excellence, Integrity, Respect, Inclusion, and Problem Solving) and culture.

CIEE believes that professionals with varied backgrounds bring unique approaches and ideas to solving problems and advancing our mission to bring the world together. Qualified candidates from underrepresented groups are strongly encouraged to apply.

Due to federal regulations and CIEE policies, a background check, reference check, and education and employment verification will be conducted as conditions of employment.