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Patient Outreach Specialist

Role overview

Qualifications

  • Post secondary education of one - two years, with an emphasis in healthcare or medical related field is preferred.
  • A minimum of one year work experience in ambulatory care, community outreach, patient or provider support, customer service, and/or various integrated care systems preferred.
  • Training in Motivational Interviewing and/or Mental Health First Aid preferred.
  • Background as a Certified Medical Assistant (CMA) is Required.

Responsibilities

  • Assists the clinic care team in managing and coordinating preventative screenings and wellness strategies for optimal health and wellbeing.
  • Provides oversight to provider's patient panels by monitoring patient attribution and coordinating wellness screenings.
  • Tracks and reports quality measures and validates accuracy and integrity of patient records.
  • Communicates collected data and obtains appropriate orders to support the health care team.

About the company

Good Samaritan Society logo

Good Samaritan Society

Services for the Elderly & Disabled

The Evangelical Lutheran Good Samaritan Society is the largest not-for-profit provider of senior care and services in the United States. More than 27,000 people of all beliefs and faiths call us home. Locations: Arizona, Arkansas, Colorado, Florida, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Minnesota, Montana, Nebraska, New Mexico, North Dakota, Ohio, Oregon, South Dakota, Tennessee, Texas, Washington, West Virginia and Wisconsin. The Society’s mission is based in love. In fact, love is the motivation behind the care we provide. In recent months, we’ve begun to challenge ourselves to go the extra mile in finding new ways to share Christ’s love with the people around us. We’re highlighting eight profound traits that Jesus showed us. In addition to love, the traits are compassion, acceptance, joy, humility, honesty, courage and perseverance. The Good Samaritan Society Way is the name we have given this emphasis. It’s a new way of talking about sharing God’s love. But it’s an extension of what we’ve always done and how we’ve always loved the people in our care. We’re accepting this challenge to bring these eight traits of Jesus into our daily work and relationships. Connect with us! Careers: www.good-sam.com/careers Notice of Nondiscrimination and Accessibility Requirements: https://www.good-sam.com/assets/uploads/general/16-G1099_RSV3931_PST_AH_ForWeb_OUTLINES3.pdf

Company details

Company typeXLarge
IndustryServices for the Elderly & Disabled
Company size10001

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Job description

Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America’s heartland.





Work Shift:

Day (United States of America)



Scheduled Weekly Hours:

40



Compensation:

Salary Range: $17.50 - $23.00





Union Position:

No



Department Details

Join Our Team and Grow The Good!

Hours: 8:00am - 5:00pm | Monday - Friday

Benefits:
• Remote Role
• Competitive salary based off of experience
• Employee Wellness Program
• Family like Team Culture
• Career advancement opportunities
• Comprehensive benefits package
• Supportive work environment

Apply now and be part of something special! Together, let's Grow The Good in our community.

Summary

Greatly contributes to the success of integrated primary care ensuring overall quality patient care through prevention and wellness strategies. Supports a clinic by managing and coordinating care for their panel of patients. Monitor attribution, identify gaps in care, coordinate preventative services, and make outreach to patients or health care providers to ensure coordination of care. Ensure patient’s needs are being met by connecting to appropriate and available services, care team members, and resources to promote optimal health and wellbeing.

Job Description

Assists the clinic care team in managing and coordinating preventative screenings and wellness strategies for optimal health and wellbeing. Provides oversight to provider's patient panels by monitoring patient attribution contributing to integrity of the EMR, coordinating wellness screenings for specific specialties, supporting office visit, procedure, and scheduling screenings as appropriate, and managing the appropriate chronic disease registries, provider score cards, and result reconciliation. Promotes quality initiatives and improved patient outcomes. Participates in care for age related patients in all phases of preventative care and health maintenance. Functions within the administration pre-defined scope of practice guidelines. Track and report quality measures and validate accuracy and integrity of patient records. Participates in the care of patients by collecting subjective and objective data from the patient or caregiver to identify potential barriers to care (SDoH) and refers to care management roles as appropriate. Communicates collected data and obtains appropriate orders to support the health care team and follows through on the patient's plan of care under the direction of the care team. Demonstrates computer literacy including using Microsoft Office products and electronic health record (EHR). High level of computer skills and ability to run registries. Demonstrates experience and professionalism in the following skills, but not limited to: customer service, critical thinking, multi-tasking, medical and medication terminology, and medical paperwork knowledge including insurance completion/submission requirements.

Qualifications

Post secondary education of one - two years, with an emphasis in healthcare or medical related field is preferred.

A minimum of one year work experience in ambulatory care, community outreach, patient or provider support, customer service, and/or various integrated care systems preferred.

Training in Motivational Interviewing and/or Mental Health First Aid preferred.

Background as a Certified Medical Assistant (CMA) is Required.

 

Sanford is an EEO/AA Employer M/F/Disability/Vet. 


If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-949-5678 or send an email to talent@sanfordhealth.org.

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Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
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