Engineering Manager, Enablement

Who we are

Our mission at Capacity is to help teams do their best work through our AI-powered support automation platform. Capacity provides everything you need to automate support and business processes in one powerful omni-channel platform. 

We believe that each individual voice, perspective and background brings inherent value to enhance our product, serve our customers and generate more ideas to solve complex problems.  By continuing to hire talented, driven and humble teammates, we have the opportunity to see Capacity become a premier brand enterprise SaaS platform.

Capacity has raised over $100 million dollars from over 150 investors, giving us the opportunity to make ambitious investments in our team and big bets on our future.  Our total addressable market is enormous. Any company that wants to grow revenue, reduce costs, and improve customer and employee satisfaction is an opportunity for Capacity to shine.

Why this job is exciting

The role:

Reporting directly to the SVP of Engineering, the Engineering Manager - Engineering Enablement will build and own the Engineering Enablement team at Capacity. Your team's primary mission is to develop AI-powered processes and tooling that accelerate engineering velocity across the entire organization. This includes the AI pairing pipeline, the automated ticket generation workflow, the non-engineer contribution program, and the broader developer tooling infrastructure that makes every engineer faster. You will work closely with the Engineering Program Manager and the VP of Engineering to ensure the Enablement team's output is directly connected to the velocity goal.

This role exists because Capacity has set an ambitious goal: significantly accelerate engineering velocity. The Engineering Enablement team is the function that makes that possible. You will build the AI-powered processes, developer tooling, and automation pipelines that transform how every engineer at Capacity works. This is not a support function. It is a force multiplier. If you have ever wanted to build the internal engineering platform that makes an entire organization dramatically more capable, this is that role.

Responsibilities:

• Build and lead the Engineering Enablement team: a small, high-leverage team whose output is felt by every engineer in the organization.
• Design, build, and operate the AI pairing pipeline that enables every engineer at Capacity to work with AI as a genuine productivity partner, not just an autocomplete.
• Build the automated ticket generation workflow that converts product and operational signals into sprint-ready tickets with minimal human intervention.
• Own the non-engineer contribution program: formalizing and scaling the process that allows Product Managers, Customer Success engineers, and other technical contributors to safely commit code.
• Establish engineering standards, guardrails, and best practices for AI-assisted development across the organization.
• Build the developer tooling infrastructure that reduces friction in the day-to-day engineering experience from local development to deployment.
• Measure the impact of every Enablement investment in terms of velocity and quality and iterate relentlessly based on what the data shows.

Requirements:

• 8+ years of software engineering experience, with a strong background in developer tooling, platform engineering, or internal infrastructure.
• Demonstrated experience building AI-assisted engineering workflows including prompt engineering, LLM integration, and evaluation frameworks for AI-generated output.
• Experience building and operating automation pipelines that reduce manual work at scale.
• Strong understanding of the software development lifecycle and the specific friction points that slow engineering teams down.
• Experience in a technical leadership or staff-level engineering role with cross-team influence.
• Familiarity with modern AI developer tools including Claude, Cursor, GitHub Copilot, and similar platforms.
• Experience building low-risk code contribution workflows for non-engineers is a strong plus.
• Strong data and measurement orientation: able to define success metrics and track them rigorously.

You are motivated by:

• Hustle: You inspire others to work as hard as you. You will find a way, no matter how hard the task is.
• Ownership: You have an owner/builder mentality. You care about what you deliver and own your mistakes.
• Proactivity: You don’t wait for someone to tell you what to do or what problems to solve. You are always looking for ways to learn and improve.
• Excellence: You set a high bar and surpass expectations.  You hit your goals and ask for more.
• Humility: You are not above any task in the organization and are willing to drop what you’re doing to help a teammate. 

What you can expect from us

The team:

Capacity team members enjoy the opportunity and benefits of working at an artificial intelligence startup, but with leaders who’ve worked at places like Apple, Ebay, Visa, Answers.com, Oracle, Boeing, and many more world-class companies. The culture at Capacity encourages innovation, independent problem solving, and collaboration as we continue to mature our product in the ever-changing world of AI.

We provide:

• Employer-paid health insurance (for you and your eligible dependents)
• Profit Interest Units/incentive compensation
• Unlimited vacation policy
• 401(k) with a company match
• Short term disability insurance
• Group life AD&D insurance
• A supportive, diverse workplace where we prioritize respect for each other and our clients
• A fun and collaborative team culture

Salary range:

• The expected base salary for the Engineering Manager - Enablement role is between $200,000 and $225,000; actual salary will be commensurate with a candidate's experience, skill and location.

Still unsure?

At Capacity we value more than just hard skills.  Our goal is to build a holistic and diverse team.  If you aren’t sure if you qualify, just apply!  We will carefully consider your application and are always grateful for any time and effort invested in Capacity.  

But wait, there’s more!

At Capacity we believe in more than just building amazing products and helping our customers.  Although we are a remote workforce, we remember the neighborhood where we started. We still strive to elevate our community by furthering access to education and careers in the tech space. Our affiliated nonprofit, Create A Loop, brings rigorous computer science courses to underserved communities with little to no access to formal computer science education.  There are many opportunities for our Capacity team members to serve and educate our Create A Loop students throughout the year.