TechBiz Global
IT Services & IT Consulting
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At TechBiz Global, we are providing recruitment service to our TOP clients from our portfolio. We are currently seeking an Customer Experience Agent specialist to join one of our clients' teams. If you're looking for an exciting opportunity to grow in a innovative environment, this could be the perfect fit for you.
Responsibilities:
Handle customer inquiries across phone, email, and chat in English and one additional language (French).
Assist customers with product information, order status, billing concerns, tracking, returns, exchanges, and general account support.
Investigate, troubleshoot, and resolve customer issues by identifying root causes and providing clear solutions.
Ensure accurate documentation of all customer interactions in CRM or support tools.
Stay updated on processes, policies, and product information to provide consistent and accurate support.
Meet performance expectations related to quality, responsiveness, and customer satisfaction.
After you apply, unlock the direct contact details of the people who actually make the call. A quick follow-up makes you 5x more likely to land an interview.
Marcus Rivera
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TechBiz Global
TechBiz Global
TechBiz Global
