Key Facts

Remote From:

Full time

English, Russian

Hard Skills

Sales Analysis Customer Inquiries Digital Communications Project Collaboration Process Improvement Online Communication Communication Software Home Health Care

Other Skills

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Customer Service
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Negotiation
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Non-Verbal Communication
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Organizational Skills
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Self-Motivation
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Spreadsheets
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Goal-Oriented

Roles & Responsibilities

Availability to work in Los Angeles Timezone (PST)
Proven experience in sales, customer follow-up, or account management
Excellent verbal and written communication skills in both Russian and English
Strong negotiation and persuasion abilities

Requirements:

Engage with customers who did not proceed with repair services after a technician visit
Maintain consistent contact via calls, SMS, and email until a clear decision is reached
Coordinate with technicians to understand repair details and determine potential discounts or special offers
Present competitive offers and incentives to maximize conversion rates

A Hiring Group

About A Hiring Group

Hiring Group distinguishes itself by setting the highest standards in helping companies and professionals find the perfect fit. We specialize in selecting, retaining, and motivating candidates of all levels across multiple industries. So whether you’re a startup, a medium-sized, or a nationwide company, our team has a solution that matches your requirements. Hiring Group ultimately contributes to your venture’s success by providing superstar candidates that will thrive within your company. Our team specializes in searching software development, marketing, customer service, administrative, and executive staff, which is essential for building a solid team. Disclaimer Hiring Group provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex, religion, national origin, age, disability, sexual orientation, genetic information, or reprisal.

Founded: 2018

Company size: 2 - 10

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Job description

Key Responsibilities

Customer follow-up: Engage with customers who did not proceed with repair services after a technician visit.
Multi-channel communication: Maintain consistent contact via calls, SMS, and email until a clear decision is reached.
Technician collaboration: Coordinate with technicians to understand repair details and determine potential discounts or special offers.
Sales conversion: Present competitive offers and incentives to maximize conversion rates.
CRM management: Accurately track and update customer status in the CRM system.
Process improvement: Work with management to identify customer objections and recommend improvements.
Target achievement: Consistently meet and exceed weekly and monthly conversion goals.
Customer service: Deliver empathetic, professional communication to build trust and loyalty.

Requirements

Availability to work in Los Angeles Timezone (PST).
Proven experience in sales, customer follow-up, or account management (experience in home services or appliance repair is a plus).
Excellent verbal and written communication skills in both Russian and English.
Strong negotiation and persuasion abilities.
Highly organized, self-motivated, and capable of managing multiple follow-ups simultaneously.
Proficiency with CRM tools, spreadsheets, and communication software.
Goal-driven mindset with a passion for closing deals and driving revenue.