Key Facts

Remote From:

Philippines

Category: Administrative Assistant

Full time

Mid-level (2-5 years)

English

Hard Skills

Data Management Conflict Resolution Process Optimization Report Generators

Other Skills

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Communication
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Organizational Skills
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Customer Service
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Multitasking

Roles & Responsibilities

Minimum 2 years of experience in HOA or property management
Familiarity with HOA operations, governing documents, and community standards
Strong written and verbal communication skills in English
Excellent organizational and multitasking abilities

Requirements:

Use the HOA platform to manage HOA violations, collections, and compliance workflows
Track violations, send notices, maintain records, and communicate with homeowners regarding compliance and outstanding dues
Respond to homeowner and board inquiries with professionalism and accuracy
Maintain and update records, reports, and financial logs within the HOA system

Job description

Location: Work from Home
Type of Employment: Full-time or Part-time (depends on client requirements)
Work Shift: US Business Hours

About Us

OurAssistants connects businesses with top-tier Virtual Assistants (VAs) to streamline operations and enhance productivity. We specialize in matching skilled professionals to various industries, ensuring a seamless remote work experience. Join us and be part of a dynamic team that values excellence and innovation. Learn more at ourassistants.com.

Job Summary

We are seeking an experienced HOA Assistant Manager to support day-to-day community operations and assist the HOA Community Manager with administrative, resident, and compliance-related tasks. The ideal candidate has a solid understanding of HOA operations, strong communication skills, and experience working with homeowners, board members, and vendors in a U.S.-based HOA environment.

This role is critical in ensuring smooth community operations, timely issue resolution, and excellent homeowner service.

Key Responsibilities

HOA System Management: Use the HOA platform to manage HOA violations, collections, and compliance workflows
Violations & Collections: Track violations, send notices, maintain records, and communicate with homeowners regarding compliance and outstanding dues
Phone & Email Support: Respond to homeowner and board inquiries with professionalism and accuracy
Data Management: Maintain and update records, reports, and financial logs within the HOA system
Administrative Coordination: Handle scheduling, documentation, and internal coordination for smooth operations
Workflow Optimization: Identify opportunities to improve administrative efficiency and automate repetitive tasks
Report Generation: Prepare and share violation logs, financial summaries, and collection reports
Collaboration: Work closely with HOA managers, board members, and community stakeholders to ensure clear communication and policy adherence
Compliance & Record Keeping: Ensure proper documentation of HOA policies, procedures, and legal compliance

Qualifications and Skills

Minimum 2 years of experience in HOA or property management.
Familiarity with HOA operations, governing documents, and community standards.
Experience using HOA or property management software (Vantaca, CINC, AppFolio, Buildium, or similar)
Strong written and verbal communication skills in English.
Excellent organizational and multitasking abilities.
Customer-service oriented with strong conflict-resolution skills.
Ability to work independently in a remote environment.