Key Facts

Remote From:

Austria

Category: Account Manager

Full time

Mid-level (2-5 years)

English

Hard Skills

Account Management Customer Success Management Customer Retention Project Management Client Services Performance Analytics

Other Skills

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Sales
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Communication
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Relationship Management
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Problem Solving

Roles & Responsibilities

3+ years of experience in Account Management, Customer Success, or Sales (B2B experience preferred)
Exceptional verbal and written communication skills in English
Proactive mindset with the ability to anticipate client needs and provide creative solutions
Proficiency in CRM software (e.g., Salesforce, HubSpot) and project management tools

Requirements:

Build and maintain strong, long-lasting relationships with key stakeholders and executive sponsors
Monitor client health and engagement to ensure high retention rates and prevent churn
Identify opportunities for upselling and cross-selling to help clients achieve their business goals while increasing company revenue
Guide new clients through the onboarding process and act as a liaison between the client and internal technical/product teams

Come work with us.

About Come work with us.

Citiside Properties, LLC Is A Full-Service Property Management Company Citiside specializes in the managing and leasing of single-family homes, condominiums and apartments. We have expertise in all of the various HCV/Section8 programs throughout Atlanta. Citiside currently manages more than 800 properties in the Atlanta, GA. Citiside strives to provide outstanding financial and accounting services with innovative technology plus sound, transparent maintenance and contracting procedures. When you engage Citiside to manage and operate your property, you are assured to receive top quality professional services and advice. Their goal is to provide superior services in every respect by sweating the details with highly individual and specialized attention. We understand what you want to see from your property because we are investors and know what will keep you up at night. Citiside works with many private investors and draws upon our experience of construction, risk management, purchasing, selling, marketing and renting of properties to help our clients achieve their goals. This experience in turning around underperforming properties with the goal of maximizing cash-flow has enabled us to be a trusted manager and advisors with our client’s assets.

Founded: 2018

Company size: 11 - 50

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Job description

We are looking for a high-energy, client-focused Account Manager to serve as the primary point of contact for our valued customers. Your goal will be to build long-term relationships, ensure client satisfaction, and identify opportunities for account growth. You will act as a strategic advisor, bridging the gap between our clients' business challenges and our company’s solutions.

Key Responsibilities:

Relationship Management: Build and maintain strong, long-lasting relationships with key stakeholders and executive sponsors.

Account Retention: Monitor client health and engagement to ensure high retention rates and prevent churn.
Strategic Growth: Identify opportunities for upselling and cross-selling to help clients achieve their business goals while increasing company revenue.
Onboarding & Support: Guide new clients through the onboarding process and act as a liaison between the client and internal technical/product teams.
Performance Tracking: Prepare and present regular reports on account status, milestones, and ROI to both clients and internal leadership.
Contract Negotiation: Manage contract renewals and lead negotiations to ensure mutually beneficial terms.

Requirements & Qualifications:

Experience: 3+ years of experience in Account Management, Customer Success, or Sales (B2B experience preferred).
Communication: Exceptional verbal and written communication skills in English; ability to present complex ideas clearly to C-level executives.
Problem-Solving: Proactive mindset with the ability to anticipate client needs and provide creative solutions.
Tools: Proficiency in CRM software (e.g., Salesforce, HubSpot) and project management tools.
Education: Bachelor’s degree in Business Administration, Marketing, Communications, or a related field.

WARNINGS:

No temporary workers.
Working schedule from Monday to Friday from 8:30 am until 5:00 pm EST.
No working for another company at the same time.
No hiring subs to do what we hired you to do.
We terminate immediately due to these violations.

Citiside Properties is a property management company that manages properties for investors with portfolios of homes and/or multi-unit apartments needing off-site management.

Core Values we expect team members to remember: