Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.
Summary
As an EDI Helpdesk Representative - Remote US at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve, a community's most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare's biggest challenges.
This position supports Gainwell's Montana Medicaid operations while offering the flexibility of working remotely from anywhere within the United States.
Your role in our mission
- Serve as the first point of contact for healthcare providers by answering inbound calls and responding to EDI-related inquiries.
- Research, troubleshoot, and resolve provider issues or escalate more complex concerns to the appropriate teams.
- Conduct outbound follow-up calls and communications to ensure timely resolution of provider requests.
- Process provider and member updates while maintaining accuracy, compliance, and documentation standards.
- Meet established service, quality, and productivity goals while delivering exceptional customer support.
What we're looking for
- High School Diploma or GED required.
- Minimum two years of experience in customer service, call center support, helpdesk support, healthcare operations, provider services, claims processing, or a related field.
- Strong verbal and written communication skills with a customer-focused approach.
- Proficiency with Microsoft Office and the ability to navigate multiple systems simultaneously.
- Ability to work independently, manage competing priorities, and maintain attention to detail in a remote environment.
What you should expect in this role
- 100% remote position open to candidates located anywhere within the United States.
- Equipment provided by Gainwell Technologies.
- Monday through Friday schedule during standard business hours.
- Video cameras must be used during all virtual interviews and the first week of training.
- Candidates must successfully complete a skills and competency assessment before advancing in the hiring process.
This posting is intended for pipelining. We will accept applications on an ongoing basis.
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The pay range for this position is $35,000 - $50,000 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.
We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.
Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.
