Logo for American Income Life Insurance Company

WFH Customer Support Agent (Entry Level)

Role overview

Qualifications

  • Strong communication and active listening skills
  • Positive, professional attitude with a desire to help others
  • Self-motivated and able to work independently
  • Coachable and open to ongoing development

Responsibilities

  • Serve as a primary point of contact for client inquiries
  • Build relationships through clear, supportive communication
  • Educate clients on available benefits and coverage options
  • Assist with applications and enrollment

Key facts

Other skills

  • Customer Service
  • Communication
  • Active Listening
  • Professionalism
  • Empathy
  • Personal Integrity
  • Self-Motivation
  • Coaching
  • Teamwork

About the company

American Income Life Insurance Company logo

American Income Life Insurance Company

Insurance

American Income Life is an international company protecting working families in the United States, Canada, and New Zealand, and through our wholly-owned subsidiary, National Income Life Insurance Company in New York. American Income Life has served working-class families since 1951 with life, accident, and supplemental health products to help protect members of labor unions, credit unions, associations, and their families. AIL representatives develop long-term relationships with clients and meet them where they are most comfortable: their homes.

Company details

IndustryInsurance
Company size5001 - 10000

Your match analysis

See how your profile stacks up against this role.

We compared the job requirements to your profile to show where you're strong and where you fall short.

Job description

Join Us and Make a Difference: Remote Client Representative

Company: AO
Location: 100% Remote


Are you enthusiastic, dependable, and passionate about helping others? We’re seeking friendly, service-driven individuals to join our growing remote team and support our valued clients.

At AO, this is more than a job—it’s a purpose.
Our mission: To protect every child and serve all working people.

In this role, you’ll help families make informed decisions while building trust and delivering meaningful support—all from the comfort of your home.


About the Role

This position blends customer service with consultative sales. You’ll connect with clients who have requested information, guide them through their options, and provide solutions that meet their needs.

We approach sales as an extension of customer service—focused on education, trust, and long-term relationships, not pressure.

✔ No cold calling – clients request information
✔ No high-pressure sales – service comes first
✔ Full training and mentorship provided


What You’ll Do

  • Serve as a primary point of contact for client inquiries
  • Build relationships through clear, supportive communication
  • Educate clients on available benefits and coverage options
  • Assist with applications and enrollment
  • Maintain a high level of professionalism, empathy, and integrity

What We’re Looking For

  • Strong communication and active listening skills
  • Positive, professional attitude with a desire to help others
  • Self-motivated and able to work independently
  • Coachable and open to ongoing development
  • Team-oriented mindset in a remote environment

No prior experience is required—we value attitude, work ethic, and consistency over background.


What You’ll Gain

Flexible Schedule + Weekly Pay

Create a schedule that works for your life while earning consistent, performance-based income.

100% Remote Work

Work from anywhere—no commute, no geographic limits.

Ongoing Training & Mentorship

Weekly virtual sessions led by experienced leaders focused on communication, service, and growth.

Comprehensive Benefits

  • Company-provided life insurance
  • Health insurance reimbursement

Career Growth Opportunities

Advance into leadership roles based on performance, not tenure.


Why AO?

We are built on service, stability, and purpose. Our team thrives in a supportive, growth-focused environment where your work directly impacts families—while you build a flexible, long-term career.


Next Steps

All interviews are conducted via Zoom video conferencing for your convenience.

If you’re ready to make an impact, grow professionally, and build a meaningful remote career, we’d love to connect.

👉 Apply today and start your journey with AO.

Apply once. Then go straight to the hiring manager.

After you apply, unlock the direct contact details of the people who actually make the call. A quick follow-up makes you 5x more likely to land an interview.

MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
Unlocked after you apply
·

Customer Support Related jobs

Other jobs at American Income Life Insurance Company

Premium

Reach out to the hiring manager directly.

Gain access to the contact details of the hiring managers who actually decide, and reach out to network with them directly. That, plus more when you upgrade:

  • Full match report with fit score and gaps
  • Career diagnostics on how recruiters read you
  • Curated company matches and warm intros
  • 48h early access to new roles

Cancel anytime.