Key Facts

Remote From:

Full time

English

Hard Skills

ServiceNow ServiceNow Event Marketing Machine Learning Healthcare Analytics Learning Metrics Correlation Analysis Noise Reduction Design Flow Cloud Collaboration +9 more

Other Skills

•
Analytical Skills
•
Problem Solving
•
Communication

Roles & Responsibilities

Proficiency in ServiceNow scripting (JavaScript)
Working knowledge of Python/Shell/PowerShell
Solid knowledge of cloud platforms (AWS/Azure/GCP)
ServiceNow certifications (CSA, CIS‐ITOM, CIS‐Discovery, CIS‐Event Management) good to have

Requirements:

Implement and configure ServiceNow AIOps, including Event Management, Health Log Analytics (HLA), Agent client collector implementation and Metric Intelligence (MI), Machine Learning–based anomaly detection
Integrate monitoring tools into ServiceNow using OOTB Connector, REST API, SNMP trap etc.
Design AIOps architecture, data flows, dashboards, and service health models
Develop automation workflows using Flow Designer, IntegrationHub, and orchestration

Job description

Job Description:
Implement and configure ServiceNow AIOps, including:
Event Management
Health Log Analytics (HLA)
Agent client collector implementation and Metric Intelligence (MI)
Machine Learning–based anomaly detection
Integrate monitoring tools (using OOTB Connector, REST API, SNMP trap etc) into ServiceNow.
Design AIOps architecture, data flows, dashboards, and service health models.
Configure alert rules, correlation logic, noise reduction policies, and service impact models.
Develop automation workflows using Flow Designer, IntegrationHub, and orchestration.
Design ServiceNow Orchestration workflows and automation packs, and build automated remediation for common incidents
Collaborate with Cloud, DevOps, and ITSM teams to deliver end‐to‐end solutions.
Conduct client workshops, requirement analysis, documentation, testing, and knowledge transfer.
Proficiency in ServiceNow scripting (JavaScript); working knowledge of Python/Shell/PowerShell.
Solid knowledge of cloud platforms (AWS/Azure/GCP) and ITIL processes.
Strong analytical and problem‐solving skills.
Excellent communication and client‐facing abilities.
ServiceNow certifications (CSA, CIS‐ITOM, CIS‐Discovery, CIS‐Event Management) good to have.