SOC Analyst I (Remote)

Job Description

As a SOC Analyst Level 1 at Intelligent Technical Solutions, you will be the first line of defense in monitoring, analyzing, and responding to security threats. This position requires a hands-on approach to security operations, incident response, and threat detection. You will work closely with SOC leadership to ensure that security events are appropriately identified, escalated, and resolved. 

Job Responsibilities

• Monitor security alerts from various security tools (SIEM, MDR, IDS/IPS, etc.) and analyze potential threats. 
• Triage security incidents, categorize alerts, and escalate as necessary. 
• Assist in incident response efforts, including investigation and containment of threats. 
• Conduct initial forensic analysis on logs and endpoint events to identify malicious activity. 
• Maintain up-to-date documentation on security events, playbooks, and escalation procedures. 
• Collaborate with other SOC team members to improve threat detection and response capabilities. 
• Work with clients to remediate issues such as business email compromise, malware, unexpected software, etc. 
• Provide support to IT teams in the application of security policies and best practices. 
• Assist in vulnerability management and patching efforts by identifying and reporting risks.
• Continuously improve security processes by researching new threats and vulnerabilities. 

Job Maintenance

The ideal candidate will align with ITS’s commitment to continuous learning and adaptation. They should demonstrate a proactive approach to staying updated with the latest developments in the field and foster a similar culture within their team.

Job Qualifications

• 1+ years of experience in a SOC, cybersecurity, or IT security-related role. 
• Fundamental understanding of cybersecurity principles, networking, and operating systems. 
• Experience with security tools such as SIEM, endpoint detection and response (EDR), firewall logs, and intrusion detection systems (IDS). 
• Basic knowledge of threat intelligence, malware analysis, and attack methodologies. 
• Strong problem-solving and analytical skills. 
• Ability to follow standard operating procedures and incident response guidelines. 
• Effective communication skills, both written and verbal. 
• Understanding of Windows, Mac, and Linux operating systems. 
• Understanding of Microsoft Entra, Microsoft Azure, and Google Workspace. 
• Ability to work in a fast-paced, team-oriented environment. 
• Must hold CompTIA Security+ and CompTIA Network+ or equivalent. 
• Bachelors in Cybersecurity or Information Technology, CompTIA CySA+, or equivalent is a plus but not required. 

Job KPIs

• Alert Handling Time: Efficiency in analyzing and escalating security alerts. 
• Incident Response Time: Speed and accuracy in responding to security incidents. 
• False Positive Rate: Ability to distinguish real threats from false positives. 
• Documentation Accuracy: Quality and completeness of incident reports. 
• Collaboration Effectiveness: Contribution to team discussions, investigations, and process improvements. 
• Security Awareness Contribution: Participation in security training and threat research. 

Job Requirements

• A home office set up that meets the following:
  • Computer: A working computer with a minimum of 8GB RAM and one of the following:
    • Windows 11 with an Intel i5 or i7 (8th generation or newer), or
    • AMD Ryzen 5 or 7 (2000 series or newer), or
    • macOS 12 or newer.
  • Internet: Stable internet connection with at least 5 Mbps download and upload speeds.
  • Audio Equipment: A quality headset with a noise-cancellation feature for meetings.
  • Mobile Device: A smartphone capable of installing the Microsoft Authenticator app.
  • Webcam: An HD webcam for video calls.
  • 2nd Monitor
  • UPS (Uninterruptible Power Supply) if using a desktop (Not needed if using a laptop)
• A very strong cultural fit the ITS way (Our core values will be discussed during the interview)
• Excellent command of the English language both spoken and written
• Able to work full time 40 hours a week:
  • Schedule will be finalized after the training period, with shifts outside the regular business hours.
• Able to pass our online behavior and cognitive assessments.
• Preferably have at least 2 of the following certifications: CompTIA A+, CompTIA Network+, CompTIA Security+, 3cx Basic Certified Engineer.
• Able to provide NBI Clearance (for PH applicants).

Compensation

Pay rate starts at $6.07/hr and may vary by experience and location.

Benefits

• Comprehensive Health Plans / HMO (Employee & Dependent/s)
• Life Insurance
• Flexible Benefit Reimbursement (Dental/Vision/Mental Health/Wellness/Government Contributions)
• Paid Time Off (starts at 15 days per year)
• Maternity/Paternity Leave
• Paid US Holiday
• Night Shift Bonus
• Salary Advancement/Loan
• Health & Wellness Program
• Company-paid training and certification

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