Regional Sales Representative

Amain is growing, and we're looking for two driven Regional Sales Representatives to join our team—one based on the East Coast and one on the West Coast.

If you're passionate about building relationships, closing deals, and delivering exceptional customer experiences, we'd love to hear from you.

Position Summary

The Regional Sales Representative is responsible for driving sales growth within an assigned territory by developing customer relationships, identifying new business opportunities, and delivering exceptional customer service. This role serves as a key point of contact for current and prospective customers, providing product expertise, managing account relationships, and achieving sales and profitability goals. The ideal candidate is highly motivated, customer-focused, business-minded, and passionate about delivering best-in-class service.

Essential Duties and Responsibilities

• Respond to inbound customer inquiries via phone and email within an assigned territory or region.
• Conduct outbound sales calls to prospective and existing customers, following up on leads, quotes, and sales opportunities.
• Identify customer needs and recommend products and services that provide value-based solutions.
• Upsell and cross-sell Amain products and services to maximize customer satisfaction and revenue growth.
• Achieve and exceed assigned sales quotas, revenue targets, and performance metrics.
• Research, qualify, and develop new sales opportunities within the assigned territory.
• Build and maintain strong, long-term customer relationships through proactive communication and account management.
• Maintain accurate customer records, sales activities, and opportunity tracking within Zoho CRM.
• Ensure transparency and consistency in activity tracking to support reporting, coaching, and training initiatives.
• Understand Amain’s key customer hierarchy and decision-making structure to maximize sales effectiveness.
• Develop a thorough understanding of Amain’s sales processes and customer service standards to provide a best-in-class customer experience.
• Stay current on product offerings, services, industry trends, competitor activities, and market developments.
• Successfully complete Amain’s Customer Service Training Program and obtain technical certification in RC/Hobby products.
• Apply basic business and financial principles to support profitable sales growth.
• Make administrative business decisions related to:
• Customer net terms allocation and accounts receivable aging.
• Gross margin management by account and product.
• Contract execution and account-level contract management.
• Participate in customer visits, regional trade shows, and industry events as needed.
• Collaborate with internal teams including Customer Service, Accounting, Purchasing, and Management to support customer success and company objectives.
• Perform other duties as assigned.

Required Skills and Experience

• Previous experience in inside sales, outbound sales, call center sales, account management, or a related customer-facing sales role preferred.
• Exceptional phone communication and cold-calling skills.
• Strong business acumen with an understanding of administrative accounting principles.
• Proven ability to build rapport and establish long-lasting customer relationships.
• Excellent customer service, listening, negotiation, and sales skills.
• Strong organizational skills with the ability to manage multiple priorities effectively.
• Proficiency with CRM software and customer activity tracking systems.
• Self-motivated with the ability to work independently and achieve sales targets.
• Positive attitude, professionalism, and strong interpersonal skills.
• Ability to analyze customer needs and recommend appropriate solutions.
• Strong written and verbal communication skills.
• Ability to travel periodically for customer visits, trade shows, and regional business activities.

Success Factors

To be successful in this role, the Regional Sales Representative must demonstrate professionalism, strong relationship-building skills, product knowledge, business awareness, and a commitment to delivering complete customer satisfaction while consistently achieving sales and profitability objectives.