The Regional Director of Operations serves as the senior operational leader for a portfolio of 8-10 Gravity Haus properties (with potential to expand to more), — the broadest and most geographically dispersed grouping in the portfolio. This is a dedicated regional leadership role with no home property of its own, allowing full-time focus across the assigned portfolio.
The Regional Director provides strategic direction, operational oversight, and performance accountability across all assigned locations, partnering closely with on-property General Managers to drive revenue growth, elevate member and guest experience, and build high-performing teams aligned with company culture and standards.
Key Responsibilities
Operations & Performance
- Provide day-to-day operational oversight across all assigned properties, ensuring consistent execution of brand standards, SOPs, and service excellence
- Conduct regular property visits, audits, and inspections; identify gaps and implement corrective action plans
- Monitor and analyze KPIs including RevPAR, ADR, occupancy, NPS/guest satisfaction scores, and labor efficiency across the portfolio
- Partner with GMs to develop and execute property-level operational strategies that align with broader company goals
Revenue & Financial Management
- Oversee P&L performance across all properties; hold GMs accountable to budget and forecast targets
- Collaborate with revenue management and sales teams to drive top-line revenue strategy and capture market share
- Review and approve capital expenditure requests, purchasing decisions, and departmental budgets
- Identify cost-saving opportunities without compromising guest or team experience
Leadership & Talent Development
- Directly manage and mentor a team of General Managers, providing coaching, performance feedback, and professional development support
- Partner with HR on hiring, succession planning, and talent pipeline development for GM and key leadership roles
- Foster a culture of accountability, hospitality, and continuous improvement across all properties
- Lead by example in embodying company values and setting the tone for guest-centric leadership
Strategy & Growth
- Serve as a key liaison between property leadership and corporate/ownership stakeholders
- Contribute to portfolio growth initiatives including new property openings, transitions, and operational integrations
- Stay current on industry trends, competitive landscape, and market conditions to inform strategy
- Work with EVP of Operations to identify gaps in service, standard operating procedures (HOPS), building/cleanliness issues, and drive initiatives that better the company in part of the broader GH strategy.
What We’re Looking For
- 7+ years of progressive hospitality leadership experience, including at least 3 years as a General Manager of a full-service hotel
- Demonstrated track record of driving operational and financial results across complex hotel environments
- Prior experience overseeing multiple properties simultaneously across a wide geographic footprint strongly preferred, given this role’s 8-property, multi- state/province portfolio
- Experience with new property openings, conversions, or operational integrations is a plus
- Strong business acumen with experience managing P&L, budgeting, and revenue strategy
- Exceptional leadership, communication, and relationship-building skills
- Ability to travel. This is a field-based role with no home property; the majority of your time will be spent traveling across your assigned portfolio.
- Experience with MEWS, Revinate, Toast, Craftable preferred
- This is a remote position; however, the preferred location is in the mountain or pacific time zone. Weekend or holiday availability may be required during peak periods.
About Gravity Haus
Gravity Haus is a community-driven adventure lifestyle brand with hotels, restaurants, and experiences that empower a modern way of travel. We create spaces where locals and travelers connect, refuel, and play — all rooted in the spirit of the outdoors and intentional living.
At the heart of everything we do are our core values, which guide our culture, service, and growth:
- Keep Growing
- Bring Others Along
- Create Powerful Moments
- Be “All-In” + Go the Distance
- Make it Better than You Found It
We’re looking for team members who share these values and want to make a meaningful impact in both their work and community.
What We Can Offer You
When you join Gravity Haus, you’re not just taking a job — you’re stepping into a community with benefits, perks, and opportunities to grow. Full-time team members enjoy health insurance, a 401(k) with company match, and an All-In Gravity Haus Membership that includes adventure perks like discounted stays, gear rentals, wellness programming, and more. Part-time team member benefits vary.
