Customer Service Support

Why Work with Us

At PayrollOrg, your work has purpose. We empower payroll professionals around the world through education, resources, and community helping them stay compliant, grow as leaders, and drive real business impact. Beyond our professional mission, we’re proud to support financial independence for the next generation through our Money Matters program for teens.

You’ll join a collaborative, values-driven team that believes in leadership at every level, teamwork, and continuous learning. We hold ourselves to the highest standards of excellence, knowing our work supports professionals who must be 100% accurate every day.

We encourage new ideas, trust our employees to solve problems, and celebrate diverse perspectives. And while we work hard, we also believe work should be fun because a positive, dynamic culture leads to better outcomes for everyone.

If you’re looking for meaningful work, a supportive team, and the opportunity to make a lasting impact, PayrollOrg is a place where you can thrive.

The Role

The Customer Service Support position supports members and customers of PayrollOrg (PAYO) and its affiliated companies by providing information, answering questions, and resolving issues. The successful candidate ensures customer satisfaction with PAYO’s products and services. The Customer Service Support team member is self-motivated and works in a service-oriented environment. 

This is a part-time position open to applicants residing in these states DC, FL, GA, MI, MD, NJ, NV, NY, OH, OK, TN, TX, UT, or VA. 

What You’ll Do

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Responsible for supporting the daily activities in the customer service department. 
• Researches, troubleshoots, and resolves customer inquiries timely; escalates to appropriate representative where applicable 
• Resolve customer billing issues to reduce accounts receivable delinquency, processes financial transactions.
• Documents, updates, and stores records according to departmental guidelines.

• Inspects products on PAYO’s web store to ensure accuracy of codes, dates, and prices.
• Generate reports, at request.

What We’re Looking For

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Proficient in the use of internet and other online resource tools.

Required Education and Experience 

Pay & Benefits

 Competitive salary based on experience

 Eligible for discretionary bonus

PAYO is an Equal Opportunity Employer. We are committed to creating an inclusive and diverse workplace where all individuals are respected and valued. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, disability, genetic information, veteran status, or any other protected status under applicable laws.
 
We believe that diversity drives innovation and strengthens our ability to serve our customers and communities.

E‑Verify Participation

We participate in E‑Verify, a service of the U.S. Department of Homeland Security and the Social Security Administration, to confirm the employment eligibility of all newly hired employees.