Role overview

Responsibilities

Provide guidance on installing new equipment and carry out Start-up after installation to ensure proper functioning of systems
Identify and diagnose problems with equipment onsite and remotely, determine the root cause and develop effective solutions
Repair or replace faulty components, parts, and systems, ensuring timely restoration of equipment to its operational state
Provide technical guidance and advice to customers, answer questions, resolve issues, and provide operator training

Key facts

Remote from: Taiwan
Full time
System Engineer
English

Hard skills

InstaLOD Computer Repair Maintenance Testing Internal Documentation

Other skills

Troubleshooting (Problem Solving)
Customer Service
Communication
Problem Solving

About the company

Esko

Esko is a global provider of integrated software and hardware solutions that accelerate the go-to-market process of packaged goods. Our products empower teams to support and manage the packaging design and print processes for brand owners, retailers, pre-media and trade shops, manufacturers, and converters. Our mission is to provide the most innovative, integrated platform and comprehensive portfolio of tools that intelligently automate, connect, and accelerate the concept to market processes for every packaged product. Esko is a Veralto company (www.veralto.com).

Company details

Company typeLarge

Company size1001 - 5000

Links

Website LinkedIn See all jobs

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Job description

Field service technicians play a crucial role in ensuring the smooth operation of various systems and equipment. They are responsible for installing, repairing, maintaining, and troubleshooting equipment at client sites, providing technical support, and ensuring customer satisfaction. Working closely with HQ teams, the position provides critical supports to the success of our proactive customer focused Services.

Accountabilities

Installation and Start-up: Provide guidance on installing new equipment, Carry out Start-up after installation to ensure proper functioning of systems

Trouble-shooting: Identify and diagnose problems with equipment onsite and remotely, determine the root cause of issues and develop effective solutions; perform routine maintenance tasks such as inspections, clean up of components

Repair and replacement: Repair or replace faulty components, parts, and systems, and ensure the timely restoration of equipment to its operational state; process warranty claims by coordinating with global team

Technical support: Provide technical guidance and advice to customers, answer questions, and resolve technical issues; provide operator training and guidance on maintenance

Warranty Claims: Process warranty claims as joint effort with customer service teams to ensure timely delivery of warranty parts; identify parts to be replaced under warranty during & after a site inspection

Documentation: Maintain accurate work orders and service reports, including equipment maintenance, repairs, and replacement, and generate reports as required

At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

Unsolicited Assistance

We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies, in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.

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