SYSTEM AUTOMATION
Lead Functional Consultant/Business Analyst (Lead Solution Consultant)
Reports to: Professional Services Manager
Location: 100% Remote (U.S. residents only)
Compensation: $120,000–$140,000 base salary + profit-sharing plan
Travel: Up to 10% domestic
Role Split: 50% Client Solution Delivery ¦ ~50% Team Leadership & Practice Development
Who We Are
System Automation (SA) is a software vendor based in Columbia, Maryland, focused on providing systems that support government regulatory management operations. Founded in 1968 and originally contracted to develop and support the US Army recruiting system, SA has become an industry leader in designing, developing, implementing, and maintaining comprehensive information management applications for government regulatory agencies across the country.
Our licensure experience began in 1994 and has evolved to support licensing, permitting, enforcement, inspections, investigations, case management, online payments, public verification, and paperless regulatory operations. SA currently supports state government agencies, licensing boards, and regulatory operations in 22 states for nearly 800 different professions, occupations, and industries.
With SA’s launch of Evoke — the only cloud-native, low-code application platform purposely designed for regulatory management — it’s an exciting time to join our team.
About the Role
The Lead Functional Consultant/Business Analyst serves as the Lead Solution Consultant on the SA Service Delivery team (hereafter referred to as “The Lead FA”). The Lead FA serves as the formal bridge between individual contributors and the Professional Services Manager — reducing management span of control, ensuring consultants have an accessible coaching resource in their day-to-day work, and driving consistency and quality across the team.
In addition to continuing as a high-performing individual contributor on complex client engagements, the Lead FA takes responsibility for the day-to-day coaching, guidance, and development of the consultants on the team. They serve as the first point of contact for questions, escalations, and growth conversations before those reach the department manager.
What Makes This Role Different from a Solution Consultant
The Lead FA does not simply do more of the same work at greater depth. This role carries three distinct mandates:
1. Client-Facing Delivery (50%) — Lead complex regulatory implementation engagements end-to-end.
2. Team Leadership & Coaching (25%) — Serve as the primary coach and escalation point for 8–10 consultants; conduct day-to-day guidance, career conversations, and skill development. Build the reusable templates, frameworks, and playbooks that enable the entire team to operate at a higher standard. Provide ongoing internal training.
3. Practice Development (within the 25%) — Build the reusable templates, frameworks, and playbooks that enable the entire team to operate at a higher standard. Provide ongoing internal training.
What You’ll Do
Client Solution Delivery (Approximately 50%)
- Lead requirements analysis by collaborating with client stakeholders, reviewing documentation, conducting workshops to surface business needs, and translating requirements into well-architected platform solutions
- Develop detailed technical solution documentation including process flowcharts, diagrams, data models, and user guides
- Own the full user story lifecycle: author stories with testable acceptance criteria in Jira, and drive ongoing requirements clarification with client and internal stakeholders through delivery.
- Configure and maintain business applications using the Evoke low-code platform, operating within solution designs established by the development team and escalating design decisions accordingly
- Ensure all production changes follow lifecycle methodology, version control, appropriate testing, and risk guidelines
- Conduct working sessions with clients to facilitate feedback and resolve issues during client review and UAT
- Lead end-user and administrator training sessions
- Facilitate User Acceptance Testing, guiding end users and resolving reported issues
- Triage and document system issues during client review and testing, coordinating with solution developers on resolution
- Domestic travel as needed, up to 10%
Team Leadership & Coaching (25%)
- Serve as the primary day-to-day coach and escalation point for the solution consulting team (6–10 consultants)
- Conduct regular one-on-one coaching conversations focused on skill development, project challenges, and career growth
- Support onboarding of new solution consultants, including structured ramp plans and early milestone check-ins
- Provide real-time feedback on consultant deliverables, calibrating work against team quality standards
- Coordinate with the Professional Services Manager on team health, individual development, and escalations
- Thrive in a leaner environment where operating standards are still maturing, bringing structure and consistency to the team rather than relying on pre-existing frameworks.
- Model SA’s core values — Respect, Honesty & Integrity, Empathy, Responsiveness, Customer Experience, and Accountability — in all team interactions
Practice Development (25%)
- Develop and maintain best-practice documentation for requirements gathering process mapping, backlog management, solution configuration, testing, and training
- Create reusable templates and frameworks that improve delivery consistency across the team
- Build delivery structure where it doesn't exist, including templates, quality checklists, and decision frameworks that the team relies on in active engagements
- Drive adoption of established standards across active projects, working with project managers and consultants to ensure frameworks are applied consistently, not just documented
- Conduct internal workshops and knowledge-sharing sessions
- Collaborate with the Professional Services Manager to refine delivery standards and methodologies
Qualifications: Knowledge, Skills, and Abilities
- Proven experience coaching and developing other professionals in a software development context — not only reviewing outputs, but actively building capability
- Strong analytical mindset and ability to assess client business needs at program level
- Proven experience in requirements analysis in purpose-built no-code, low-code software implementations, including leading requirements for large, multi-stakeholder projects
- Strong understanding of enterprise software, low-code platforms, and workflow automation
- Ability to translate client needs into developer-ready technical specifications — acceptance criteria, data model definitions, workflow decision logic
- Solid working knowledge of Agile methodology in custom software development contexts, including sprint planning, backlog refinement, retrospectives, and other Agile ceremonies; experience applying progressive elaboration to requirements, and comfort working in iterative delivery cycles where scope evolves alongside the solution.
- Excellent verbal and written communication skills for both technical and non-technical audiences
- Ability to lead workshops, facilitate difficult client conversations, and hold scope with confidence
- Practice-building instinct — the ability to extract tacit knowledge from delivery experience and encode it into reusable tools others can use
- Exceptional attention to detail; strong organizational and prioritization skills
- Comfortable managing multiple projects, mentees, and practice workstreams simultaneously
- Self-starter with high integrity and professionalism
- Proficiency in Microsoft Word, Excel, PowerPoint, and SharePoint
- Proficiency in Atlassian Jira and Confluence
Required Experience
- Bachelor’s degree or equivalent experience
- 10+ years in business analysis or functional consulting for enterprise software implementations
- Demonstrated experience leading requirements for large projects and contributing to practice standards and/or team enablement
- Track record of coaching or mentoring less experienced consultants with measurable outcomes
Preferred Experience
- Bachelors Degree or Graduate Degree in Computer Science or related field
- Experience with GovTech implementations or regulatory systems
- Prior experience implementing commercially available SaaS solutions (Salesforce, Appian, ServiceNow, or similar)
- Experience working with low-code platforms and workflow automation (MS Power Apps / Logic Apps a plus)
- Experience working with APIs (REST / Graph)
- Ability to use mockup tools such as Figma or PowerPoint to explain design approaches
- Experience with JavaScript for building user experiences
Why Join Us?
- Agile team working in a fast-paced environment, solving complex problems with high customer impact
- A mission-driven GovTech company delivering real-world results for government agencies across 22 states
- Uncapped PTO and flexible work environment
- Career growth into senior practice leadership and management
- Health and welfare options including medical, dental, and vision; health savings account with company contributions; medical flexible spending and dependent care
- 401(k) with company match
- Continuing education program
What to Expect
Hiring Process: Application review ? interviews and technical assessment ? conditional offer
Security Screening: Due to the sensitive nature of IT systems and data access, final candidates will receive a conditional employment offer contingent upon successful completion of a drug screening and a fingerprint-based background investigation.
We may use technology-assisted tools, including artificial intelligence tools, to assist recruiters and hiring managers in reviewing application materials and identifying qualifications relevant to a position. These tools support, but do not replace human decision-making. All employment decisions are made by qualified human reviewers. Applicants requiring accommodation during the application or selection process may contact us at hr@systemautomation.com.
We are an Equal Opportunity Employer and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable law.
