Patient Care Coordinator at Limitlessli

At Limitlessli we specialize in recruiting, hiring, and managing high-caliber remote staff for dynamic and growing healthcare facilities. Leveraging our extensive global network, we connect clients with highly qualified professionals, offering tailored services to meet our clients' unique business needs.

The Opportunity:

Are you an organized, detail-oriented professional with a knack for delivering exceptional customer service? We're looking for a Care Coordinator with healthcare experience and a strong interest in women’s health. In this role, you’ll help build and shape our member and patient experience from the ground up—making sure every touchpoint is seamless, supportive, and reflects our commitment to exceptional care. We’re looking for someone to start as part-time, with the opportunity to transition to a full-time role if it’s a strong mutual fit.

This position is remote and offers you the flexibility of working from home.

What You'll Do:

• Own patient navigation end-to-end: Schedule appointments, guide next steps, clarify risk levels, ensure follow-ups, and proactively re-engage patients who haven’t scheduled.
• Be the voice of the client post-booking: Serve as the main point of contact via text/email/phone, delivering fast, empathetic support that builds trust and drives high satisfaction.
• Outreach to patients: Perform outreach to patients who have been referred by their physicians or taken the risk assessment, converting them to scheduled appointments.
• Drive order completion: Track imaging/testing orders from placement to completion so patients don’t fall through the cracks and follow-ups happen on time.
• Build breast health expertise: Stay current on screening guidelines, risk assessment, and early detection to help patients understand what’s next and why it matters.
• Coordinate across partners: Work closely with Breast Specialists, imaging centers, and payers to keep the care journey smooth and integrated.
• Make the system better: Monitor the EMR and identify ways to streamline referrals, registration gaps, SBO/MSPQ issues, charge capture, and claim edits to reduce delays.
• Perform insurance estimates: Utilize the EMR and insurance portals to determine patient responsibility before payments and communicate with patients.
• Own pre-visit auth workflows: Secure payer approvals ahead of visits to minimize last-minute friction and keep care on track.
• Be a team multiplier: Coordinate access needs and troubleshoot basic tech issues so the care team can stay focused on patients.

Qualifications:

• 1+ years of experience in a customer experience, customer service, care coordination, or patient-facing role, ideally within healthcare
• Strong interest in women’s health; comfort supporting patients through sensitive, high-emotion moments with empathy and discretion
• Tech-forward and eager to learn new tools/software quickly; comfortable working across multiple systems in a fast-paced environment
• Proven ability to own an initiative end-to-end—from identifying a need to executing, iterating, and delivering results
• Exceptional verbal and written communication skills; able to explain complex information clearly, kindly, and confidently
• Natural problem-solver with a “figure it out” mindset and a bias toward action
• Highly organized with impeccable attention to detail; able to manage multiple workstreams, deadlines, and follow-ups without things slipping
• Comfortable with ambiguity and rapid change; thrives in a build-and-iterate startup environment

Service Fee:

Industry standards applicable to the state depending on work experience and level of expertise.

Hours:

US Eastern Standard Time (EST) – 10AM - 2PM or 11AM to 3PM

Why Limitlessli?

We embrace the flexibility and convenience of a remote working environment, and you will collaborate with an international team while contributing to our growing business, all from the comfort of your home.

Essential requirements:

You will need to have some essential tools – a reliable computer and noise-cancelling headset, a second monitor for enhanced productivity, and a stable internet connection. You’ll also be required to have a backup internet connection, ensuring that you’re well-equipped to complete your work seamlessly.

Don't miss out on this opportunity – apply now and become a valuable member of the Limitlessli team! If you're interested in what you have read, then we invite you to take the next step and submit your application.

JOIN OUR TEAM!!